Operations Support | Public Benefit Specialist (Entry)

Oregon Department of Human Services; Grants Pass, Northern (OR, KY); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Employee Resource Groups

COLA (Cost of Living Adjustments)

Salary increases

Benefits package

PSLF eligibility

Job summary

The Oregon Department of Human Services is seeking an Operations Support (Public Benefit Specialist, Entry) to provide front desk help, answer calls, guide clients to services, distribute mail, schedule appointments, and manage documents. The role requires accuracy, strong communication, and a welcoming environment for the public.

Candidates should have two years of reception or an associate degree with six months of relevant experience, and be prepared for a Monday–Friday, 8 am–5 pm PT schedule

Qualifications

• Two years of reception or call center experience with high-volume work.
• An associate degree in Behavioral or Social Science or closely related field with six months in busy reception/call center.
• Equivalent combination of education, training, and experience.

Responsibilities

• Greet clients and provide front-desk support.
• Answer phones, route inquiries, and manage emails.
• Process mail, scheduling, and distribution of documents.
• Review applications and ensure completeness and accuracy.
• Document interactions using ONE and TRACS systems.

Skills

Customer service experience

Data entry

Attention to detail

Written and verbal communication

Education

Associate degree in Behavioral/Social Science

Tools

ONE system

TRACS system

Job description

The Oregon Department of Human Services is seeking an Operations Support (Public Benefit Specialist, Entry) to provide front desk help, answer calls, guide clients to services, distribute mail, schedule appointments, and manage documents. The role requires accuracy, strong communication, and a welcoming environment for the public.

Candidates should have two years of reception or an associate degree with six months of relevant experience, and be prepared for a Monday–Friday, 8 am–5 pm PT schedule