Branch Support Specialist: Client Services & Admin Pro

State of Oregon; Salem, Northern (OR, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The Oregon Department of Justice - Child Support Program is seeking a Branch Support Specialist (Office Specialist 2) for the Gresham office. As receptionist, you will answer calls, greet visitors, route inquiries and support staff with information and notary tasks as trained.

You will manage mail, schedule conference rooms, prepare minutes, assist with case file updates in the web-based system, and provide general administrative support to the team in a fast-paced public service environment.

Qualifications

• Ability to accurately keyboard 45+ wpm.
• Proficiency with Microsoft Office Suite and ability to learn specialized software.
• Experience working with the public and handling inquiries.
• Ability to organize, prioritize and coordinate multiple tasks in a busy office.

Responsibilities

• Receive calls and visitors as the office receptionist.
• Forward calls to appropriate program staff and provide customer service.
• Process outgoing mail and manage incoming mail.
• Upload and associate documents to the web-based child support case management system.
• Develop, draft and revise office procedures as needed.
• Attend meetings, take notes, and prepare draft minutes.
• Coordinate scheduling of conference rooms and appointments.
• File final legal actions in local county courts.
• Notarize documents as needed after notary training.
• Schedule paternity tests and administer tests as required.
• Review and respond to inquiries about case statuses.

Skills

Keyboarding 45+ wpm

Team collaboration

Interpersonal skills

Public-facing experience

Notary training (upon completion)

Tools

Microsoft Office Suite

Job description

The Oregon Department of Justice - Child Support Program is seeking a Branch Support Specialist (Office Specialist 2) for the Gresham office. As receptionist, you will answer calls, greet visitors, route inquiries and support staff with information and notary tasks as trained.

You will manage mail, schedule conference rooms, prepare minutes, assist with case file updates in the web-based system, and provide general administrative support to the team in a fast-paced public service environment.