Multi-Platform Tech Support Technician (Lab & Classroom)

Independence School District; Centerview (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Independence School District is seeking a Technology Support Technician to provide Tier 1 and Tier 2 technical support, manage installations and configurations, and train staff on hardware and software use. This role is crucial for maintaining effective district operations and ensuring user satisfaction.

The ideal candidate will have a Bachelor's degree in a technology-related field, strong troubleshooting skills, and experience across various operating systems. Reliable transportation and a focus on customer service are essential for this position.

Qualifications

• Strong customer service focus to support end users.
• Ability to lift heavy objects and work on ladders.
• Reliable transportation for travel to various locations.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Install and configure computers and software.
• Interact with district network for troubleshooting.
• Repair computers and peripherals.
• Train staff on hardware and software use.

Skills

Customer service philosophy

Technical problem resolution

Windows desktop support

Experience with various operating systems

Education

Bachelor's degree in technology related field

Tools

Active Directory

MacOS

iOS

ChromeOS

Android

Job description

Independence School District is seeking a Technology Support Technician to provide Tier 1 and Tier 2 technical support, manage installations and configurations, and train staff on hardware and software use. This role is crucial for maintaining effective district operations and ensuring user satisfaction.

The ideal candidate will have a Bachelor's degree in a technology-related field, strong troubleshooting skills, and experience across various operating systems. Reliable transportation and a focus on customer service are essential for this position.