Technology Computer Technician

Independence School District; Independence (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Independence School District is seeking a Technology Support Technician to assist district staff with Tier 1 and Tier 2 support for desktop computers, applications, and related technology. The role includes installation, testing, maintenance, and training across district labs, classrooms and offices.

The technician will work with Helpdesk and Network Operations to resolve issues, perform repairs, and provide prompt user assistance.

Qualifications

• Bachelor's degree in technology related field or equivalent experience.
• Strong Windows desktop support in an Active Directory environment.
• Experience with MacOS, iOS, ChromeOS and Android preferred.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, applications and peripherals.
• Install, configure and test computer systems and related equipment.
• Repair and maintain computers, peripherals, and networked devices as needed.
• Train staff on hardware and software to reduce recurring support needs.
• Coordinate with Helpdesk and Network Operations to resolve issues.

Skills

Customer service

Independent problem solving

Windows AD support

MacOS/iOS/ChromeOS/Android

Lab/setup/troubleshooting

Education

Bachelor's degree in technology related field

Job description

Qualifications

• Strong customer service philosophy and positive attitude for supporting and educating end users
• Bachelor's degree in technology related field or a combination of education, certifications, and/or related work experience
• Demonstrated ability to independently resolve technical problems quickly and effectively
• Strong Windows desktop support experience in an Active Directory environment
• Experience with MacOS, iOS, ChromeOS, and Android preferred
• Ability and willingness to lift heavy objects, work on ladders and above ceilings, set up new labs, etc.
• Reliable transportation for daily travel to various district locations

Fair Labor Standards Act Status

Non-Exempt

Reports To

Lead Technician

Job Goal

The Technology Support Technician assists district staff with Tier 1 and Tier 2 technical support of desktop computers, applications and related operational, administrative and instructional technology. Support includes specification, installation and testing of computer systems and peripherals within established standards and guidelines. The technician also assists in the maintenance and testing of networked systems. This position's responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires strong initiative and judgment, with an ability to communicate effectively to end users in a non-technical manner.

Performance Responsibilities

• Perform installation, configuration, and ongoing usability of computers, networked devices, peripheral equipment, and software for the purpose of maintaining safe and effective district and site operation including classroom, library, and computer labs
• Interact with the district network for the purpose of installing, configuring, and troubleshooting numerous platforms of networked devices in a multi-layered client-server environment
• Ensure computers and mobile devices interconnect seamlessly with diverse systems, including authentication systems, file servers, mail servers, conferencing systems, application servers, and administrative systems
• Work with Helpdesk and Network Operations staff as appropriate to determine and resolve problems
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Repairs computers, peripherals, network equipment, software, printers, A/V systems requiring specialized computer and electronic repair skills both on-site and in the repair shop for the purpose of maintaining computer and network equipment in a safe and functional operating condition
• Transports a variety of items (equipment, supplies, etc) for the purpose of providing materials at job site or to bring equipment in for repairs or decommissioning
• Train and orient staff on use of hardware and software to minimize recurring support needs
• Recommend and/or perform upgrades on systems to ensure supportability
• Assess functional needs to assist in the determination of specifications for purchases
• Maintain a variety of manual and electronic files and/or records for the purpose of documenting activities and providing reference and audit trails
• Procures equipment, supplies, and materials for the purpose of maintaining availability of required items and completing jobs efficiently
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

Terms Of Employment

The Technology Support Technician will be employed for a period of twelve (12) months, permanent. The salary and work year will be established annually by the Board of Education.

Evaluation

The Technology Support Technician will be evaluated annually using the Independence School District Technology Staff Performance Based Evaluation.