Technology Support Specialist

Lakes International Language Academy; San Jacinto (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

Lakes International Language Academy seeks a Technology Support Specialist for full-time, Monday to Friday position in San Jacinto, California. Responsibilities include providing Tier 1 helpdesk support, maintaining IT equipment, and assisting with tech implementation. Qualifications include a High School Diploma or GED, an Associate's degree in IT or equivalent experience, and IT certifications like CompTIA A+ preferred. Salary ranges from $40,000 to $50,000.

Qualifications

• Pass a background check.
• Strong attention to detail.
• Effective time-management and organizational abilities.

Responsibilities

• Provide Tier 1 helpdesk support to on-site and remote staff.
• Maintain equipment with OS upgrades and patches.
• Assist in implementation of new technology.

Skills

CompTIA A+ or other IT industry certification

Experience with Google Workspace Administration

Helpdesk support in mixed macOS, iOS, ChromeBook, Windows environment

Knowledge of Cybersecurity best practices

Network configuration, maintenance, troubleshooting

Education

High School Diploma or GED

Associate's degree in IT related program

Job description

Technology Support Specialist

Full-time; Monday - Friday; Days; Non-Exempt Position

Salary Range: $40,000-$50,000

Objective / Summary

Performs duties necessary for the daily maintenance, support and operations of computers and other technology throughout the district, to assist the Director of Information Technology.

Qualifications

• High School Diploma or GED
• Associate's degree in an IT related program (Computer Science, Systems Administration, or other), or a minimum of 2 years equivalent work experience
• Desired: CompTIA A+ or other IT industry certification
• Pass a background check
• Experience with Google Workspace Administration
• Helpdesk support experience in a mixed macOS, iOS, ChromeBook, and Windows environment
• Strong knowledge of Cybersecurity best practices and threat response
• Network configuration, maintenance, and troubleshooting experience

Essential Functions

• Provide Tier 1 helpdesk support to on-site and remote staff, students, and families
• Maintain equipment by deploying OS upgrades and patches to keep devices current, secure, and running with optimal uptime
• Assist in the implementation of new technology and information systems
• Assist in district assessment setup and troubleshooting
• Supports technology infrastructure, including LAN, WLAN, Security, Data Storage, Video Systems, Access Control, Environmental Controls, etc.
• Assist in asset tracking and inventory control
• Ability to be self-directed and work effectively with limited supervision
• Effective time-management skills with good organizational abilities
• Human relations skills including the ability to work effectively with non-technical as well as technical individuals
• Willingness to drive personal growth and expand knowledge of technology and trends
• Understand compliance requirements related to the school district (for example: FERPA, COPPA, HIPPA, etc.)
• Adapt to schedule changes and multiple site needs
• Perform other duties as assigned by the supervisor
• Strong attention to detail

Physical Requirements

This position requires vocal communication, hearing, climbing, balancing, stooping, kneeling, reaching, standing, walking, sitting, pushing, pulling, use of hands to grasp and feel, and vision abilities including close, distance, and adjusting focus. Lifting/moving required frequently up to 25 pounds and occasionally up to 40 pounds or more. Occasionally work from a tall ladder and scissor lift. Work occasionally requires exposure to bloodborne pathogens and is generally in a moderately noisy location. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.