Multi-Office Medical Office Lead & Coach

Ohio Foot and Ankle Specialists; Columbus (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Ohio Foot & Ankle Specialists is seeking an experienced Office Lead to support day-to-day operations across three to four offices in the east Columbus area. This hands-on role involves coaching teams, resolving issues, and ensuring a consistent, positive patient experience.

The Office Lead will spend time in offices, work with staff and operations leadership, and travel regularly among Columbus-area locations to balance needs and drive operational excellence.

Qualifications

• At least three years of experience in a medical practice or outpatient healthcare setting.
• At least two years of experience leading, supervising, or coaching office staff.
• Experience coordinating operations across multiple offices preferred.
• Strong knowledge of front desk operations, scheduling, patient service workflows.

Responsibilities

• Provide day-to-day guidance and support to front desk and clinical support teams across assigned offices.
• Visit assigned locations regularly to understand staffing needs, patient flow, service concerns, and operational priorities.
• Coach employees, reinforce expectations, and bring concerns to HR and operations leadership promptly.
• Help office teams maintain effective schedules, coverage, attendance practices, and communication.

Skills

Office leadership

Coaching teams

Patient service

Scheduling

Education

Medical office experience

Tools

Front desk software

Job description

Ohio Foot & Ankle Specialists is seeking an experienced Office Lead to support day-to-day operations across three to four offices in the east Columbus area. This hands-on role involves coaching teams, resolving issues, and ensuring a consistent, positive patient experience.

The Office Lead will spend time in offices, work with staff and operations leadership, and travel regularly among Columbus-area locations to balance needs and drive operational excellence.