Clinical Operations Lead – Multi-Location Patient Experience

US Foot & Ankle Specialists; Troy (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) plan with Company Match

Employee Discount Program

Paid Time Off

Paid Holidays

Job summary

US Foot & Ankle Specialists in Dayton, OH is seeking an experienced Clinic Manager to lead clinical operations across multiple office locations. You will coach teams, optimize workflows, ensure HIPAA compliance, and deliver an exceptional patient experience.

You will partner with physicians, office leadership, and staff to drive operational excellence, staffing, training, and performance management in a fast-paced, patient-centered environment.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Nursing, or related field, or equivalent experience.
• 4+ years of medical practice leadership experience.
• Experience in physician practice operations.
• Strong knowledge of medical insurance, billing, and healthcare workflows.
• Experience with EMR/EHR systems.
• Excellent leadership, coaching, and communication skills.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to work independently while managing multiple priorities.
• Proficiency with Microsoft 365 Word, Excel, Outlook, Teams.
• Commitment to HIPAA compliance, professionalism, and exceptional patient care.

Responsibilities

• Lead, coach, and support Medical Assistants and clinical staff across multiple office locations.
• Recruit, interview, hire, onboard, and train new clinical team members and providers.
• Create weekly staffing schedules and ensure appropriate clinical coverage.
• Conduct performance reviews, provide coaching, and address performance concerns as needed.
• Maintain and improve clinical workflows, protocols, and training programs to promote quality patient care and operational efficiency.
• Ensure compliance with HIPAA, MIPS, radiation safety requirements, and other regulatory standards.
• Oversee X-ray compliance, equipment maintenance, inspections, and staff certification requirements.
• Optimize EMR workflows, templates, documentation, and reporting to improve efficiency and compliance.
• Monitor clinical performance, identify opportunities for improvement, and implement process enhancements.
• Support specialty services, including PRP procedures, equipment management, and patient education.
• Lead physician and staff meetings, communicate organizational updates, and foster collaboration across all locations.
• Resolve patient concerns through effective service recovery and promote an exceptional patient experience.
• Stay current on industry best practices through continuing education and professional development.
• Perform Medical Assistant duties as needed and lead by example in supporting daily clinic operations.

Skills

Leadership

Coaching

Communication

Organizational skills

Problem-solving

EMR workflows

Education

Bachelor's degree in Healthcare Administration / Business / Nursing or related field

Tools

EMR/EHR systems

Microsoft 365 (Word, Excel, Outlook, Teams)

Job description

US Foot & Ankle Specialists in Dayton, OH is seeking an experienced Clinic Manager to lead clinical operations across multiple office locations. You will coach teams, optimize workflows, ensure HIPAA compliance, and deliver an exceptional patient experience.

You will partner with physicians, office leadership, and staff to drive operational excellence, staffing, training, and performance management in a fast-paced, patient-centered environment.