Multi-Office Healthcare Operations Manager

City of Hope; Fairfax (VA); On-site; USD 55,000 - 115,000; Full time

Job summary

City of Hope in Fairfax, VA is seeking an Office Manager to lead day-to-day operations for a retina care practice. This full-time exempt role coordinates staff, workflows, budgeting, and policy compliance to deliver efficient operations and high-quality patient services.

The ideal candidate will have 3+ years in healthcare management, a High School Diploma or GED (BA/BS preferred), and strong MS Office, HIPAA knowledge, and leadership skills to support a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required; BA/BS preferred.
• Healthcare office experience a must; 3+ years in management preferred.
• Experience with HIPAA and healthcare compliance strongly preferred.

Responsibilities

• Manages day-to-day practice operations and administers policies and procedures.
• Oversees office financials, budgeting, and petty cash reconciliation.
• Schedules staff, attendance, vacations, and time off.
• Interviews, hires, and trains new employees as needed.
• Ensures staff understand job requirements and safety protocols.
• Conducts performance reviews and provides coaching.
• Leads regular staff meetings and process improvements.
• Maintains patient accounts/demographics filing and accuracy.
• Ensures compliance with HIPAA, OSHA, and other regulations.
• Interacts with staff, physicians, patients, and stakeholders.
• Maintains knowledge of industry best practices and training.

Skills

HIPAA guidelines knowledge

Medical terminology knowledge

MS Office proficiency

Written and oral communication

Organizational and time management

Staff mentoring

Customer service excellence

Education

High School Diploma or GED

BA/BS degree preferred

Tools

MS Office

Job description

City of Hope in Fairfax, VA is seeking an Office Manager to lead day-to-day operations for a retina care practice. This full-time exempt role coordinates staff, workflows, budgeting, and policy compliance to deliver efficient operations and high-quality patient services.

The ideal candidate will have 3+ years in healthcare management, a High School Diploma or GED (BA/BS preferred), and strong MS Office, HIPAA knowledge, and leadership skills to support a fast-paced clinic environment.