Office Manager

Starling Physicians; New Britain (CT); On-site; USD 85,000 - 120,000; Full time

Job summary

Starling Physicians in New Britain, CT seeks an experienced Ophthalmology Office Manager to oversee daily practice operations and support physician and staff performance. You will drive patient care outcomes, balance regulatory compliance, and foster a positive, collaborative culture.

The role reports to the Service Line Director and requires proactive leadership, strong communication, and expertise with EHR and practice management systems to optimize workflows and patient experiences.

Qualifications

• Minimum of 3-5 years of healthcare leadership or medical practice management experience.
• Strong knowledge of Ophthalmology workflows, scheduling, staffing, and performance management.
• Experience supervising and developing clinical and administrative staff.
• Knowledge of HIPAA, OSHA, and healthcare regulatory requirements.
• Proficiency with Electronic Health Records (EHR) and practice management systems.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Oversee daily operations to ensure efficient patient flow, productivity, and service excellence.
• Serve as the primary liaison between physicians, staff, and organizational leadership.
• Partner with physicians and clinical leadership to ensure seamless communication and operational alignment.
• Evaluate workflows and implement process improvements that enhance efficiency and patient experience.
• Monitor staffing levels and proactively identify resource needs.
• Create and manage monthly staff schedules, PTO requests, and staffing plans.
• Monitor and manage overtime utilization.
• Lead recruitment, onboarding, orientation, and retention efforts.
• Provide coaching, mentoring, and ongoing performance feedback.
• Conduct annual performance evaluations and incorporate physician feedback into staff assessments.
• Promote cross-training and professional development opportunities to enhance team capabilities and career growth.
• Ensure adherence to organizational policies, procedures, and clinical standards.
• Monitor compliance with OSHA, HIPAA, occurrence reporting, and other regulatory requirements.
• Collaborate on quality improvement initiatives and develop action plans to drive performance outcomes.
• Ensure staff competency in emergency protocols and safety procedures.
• Partner with leadership to implement customer service and patient satisfaction initiatives.
• Support implementation and optimization of electronic medical record systems and other clinical technologies.
• Collaborate with Practice Transformation and Care Coordination teams to advance operational and clinical performance.
• Monitor and support key patient engagement initiatives, including patient outreach, referral tracking, preventive screenings, portal communications, and care coordination workflows.
• Lead daily huddles and facilitate monthly staff meetings.
• Communicate organizational initiatives and operational updates effectively to staff.
• Serve as a resource for patient concerns and operational issues, ensuring timely resolution and follow-up.
• Attend leadership meetings and contribute to strategic planning efforts.

Skills

Healthcare leadership

Staff development

Communication

Problem-solving

Healthcare operations

Education

Bachelor’s degree in Healthcare Administration

Tools

EHR systems

Practice management software

Job description

We are seeking an experienced Ophthalmology Office Manager to oversee daily practice operations, support physician and staff performance, and drive exceptional patient care outcomes. This leadership role serves as a critical liaison between providers, clinical and administrative staff, and senior leadership. The ideal candidate is a proactive problem-solver who can balance operational excellence, team development, patient satisfaction, and regulatory compliance while fostering a positive and collaborative culture.

Position Summary

The Ophthalmology Office Manager is responsible for planning, coordination, and oversight of daily office operations to ensure efficient workflows, high-quality patient care, and exceptional service. Working closely with physicians, clinical leadership, and operational partners, this individual leads staff performance, workforce planning, quality initiatives, and operational improvement efforts across the practice.

Reports To: Service Line Director

Key Responsibilities

Operational Leadership

• Oversee daily operations to ensure efficient patient flow, productivity, and service excellence.
• Serve as the primary liaison between physicians, staff, and organizational leadership.
• Partner with physicians and clinical leadership to ensure seamless communication and operational alignment.
• Evaluate workflows and implement process improvements that enhance efficiency and patient experience.
• Monitor staffing levels and proactively identify resource needs.

Staff Management & Development

• Create and manage monthly staff schedules, PTO requests, and staffing plans.
• Monitor and manage overtime utilization.
• Lead recruitment, onboarding, orientation, and retention efforts.
• Provide coaching, mentoring, and ongoing performance feedback.
• Conduct annual performance evaluations and incorporate physician feedback into staff assessments.
• Promote cross-training and professional development opportunities to enhance team capabilities and career growth.

Quality & Compliance

• Ensure adherence to organizational policies, procedures, and clinical standards.
• Monitor compliance with OSHA, HIPAA, occurrence reporting, and other regulatory requirements.
• Collaborate on quality improvement initiatives and develop action plans to drive performance outcomes.
• Ensure staff competency in emergency protocols and safety procedures.
• Partner with leadership to implement customer service and patient satisfaction initiatives.
• Support implementation and optimization of electronic medical record systems and other clinical technologies.
• Collaborate with Practice Transformation and Care Coordination teams to advance operational and clinical performance.
• Monitor and support key patient engagement initiatives, including patient outreach, referral tracking, preventive screenings, portal communications, and care coordination workflows.

Communication & Team Engagement

• Lead daily huddles and facilitate monthly staff meetings.
• Communicate organizational initiatives and operational updates effectively to staff.
• Serve as a resource for patient concerns and operational issues, ensuring timely resolution and follow-up.
• Attend leadership meetings and contribute to strategic planning efforts.

Qualifications

Required

• Minimum of 3-5 years of healthcare leadership or medical practice management experience.
• Strong knowledge of Ophthalmology workflows, scheduling, staffing, and performance management.
• Experience supervising and developing clinical and administrative staff.
• Knowledge of HIPAA, OSHA, and healthcare regulatory requirements.
• Proficiency with Electronic Health Records (EHR) and practice management systems.
• Excellent communication, organizational, and problem-solving skills.

Preferred

• Ophthalmology, optometry, ambulatory care, or specialty practice experience.
• Experience leading quality improvement and workflow optimization projects.
• Bachelor's degree in Healthcare Administration, Business Administration, or related field.