Growth-Oriented Medical Office Manager

City of Hope; Rockville (MD); On-site; USD 55,000 - 115,000; Full time

Job summary

City of Hope is seeking an Office Manager to lead daily practice operations in a Germantown, MD location. You will supervise staff, manage workflows, and ensure financial controls and regulatory compliance while supporting high-quality patient services.

You will coordinate scheduling, training, and performance reviews, driving efficiency across departments and fostering clear communication. This role demands strong organizational skills and a patient-centered approach to administrative

Qualifications

• Must have 3+ years in a management role; healthcare office experience required.
• Experience coordinating office operations and policy adherence.
• Familiarity with HIPAA compliance and medical office workflows.

Responsibilities

• Manages day-to-day practice operations and enforces policies.
• Oversees office finances, budgeting, and petty cash reconciliation.
• Schedules staff, manages attendance, vacations, and time off.
• Recruits, hires, and trains new staff; conducts performance reviews.
• Ensures staff understand job requirements and safety of facilities.
• Leads regular staff meetings and drives process improvements.
• Maintains patient accounts and demographics accurately.
• Ensures regulatory compliance (HIPAA, OSHA, etc.).
• Interfaces with physicians, staff, patients, and other stakeholders.
• Promotes education and professional development for staff.

Skills

HIPAA guidelines knowledge

MS Office (Word/Excel/PowerPoint)

Strong communication skills

Staff mentoring

Time management

Education

High School Graduate or GED

BA/BS degree preferred

Tools

MS Office Suite

Job description

City of Hope is seeking an Office Manager to lead daily practice operations in a Germantown, MD location. You will supervise staff, manage workflows, and ensure financial controls and regulatory compliance while supporting high-quality patient services.

You will coordinate scheduling, training, and performance reviews, driving efficiency across departments and fostering clear communication. This role demands strong organizational skills and a patient-centered approach to administrative