Multi-Location Regional Service Leader

CSG Talent; North Carolina; On-site; USD 110,000 - 170,000; Full time

Job summary

CSG Talent seeks a Regional Operations Manager to oversee service operations across several heavy equipment dealership locations in Eastern North Carolina. The role focuses on driving profitability, technician efficiency, and exceptional customer satisfaction while building high-performing teams.

Ideal candidates are experienced in service/ product support within dealership environments and demonstrated in multi-location leadership with a track record of improving operational metrics and

Qualifications

• Experience in service operations or product support within heavy equipment dealerships.
• Proven ability to recruit, develop and retain technical teams.
• Commercially astute with budgets, KPIs and operational performance.

Responsibilities

• Oversee service operations across multiple dealership locations and ensure strong financial performance.
• Lead, coach and develop Service Managers to drive accountability and continuous improvement.
• Own regional service P&L including labor efficiency, productivity, profitability, and customer satisfaction.
• Develop strategies to recruit, train, retain, and improve technician performance.
• Identify opportunities to improve workshop efficiency and technician utilization.
• Serve as senior point of contact for customer escalations and service-related issues.
• Establish and monitor operational KPIs to drive regional performance.
• Support future growth including potential new facility development.

Skills

Leadership

P&L management

KPIs

Team development

CRM

Budget management

Multi-location management

Job description

CSG Talent seeks a Regional Operations Manager to oversee service operations across several heavy equipment dealership locations in Eastern North Carolina. The role focuses on driving profitability, technician efficiency, and exceptional customer satisfaction while building high-performing teams.

Ideal candidates are experienced in service/ product support within dealership environments and demonstrated in multi-location leadership with a track record of improving operational metrics and