Regional Service Leader - Profit, People & Growth

CSG Talent; Raleigh (NC); Sur place; USD 110 000 - 150 000; Plein temps

Résumé du poste

CSG Talent is seeking an ambitious Regional Operations Manager to oversee service operations across multiple heavy equipment dealership locations in Eastern North Carolina. The role targets a strategic leader with a track record of driving profitability, improving technician efficiency, and building high-performing teams.

Ideal candidates will have experience in service operations or product support within heavy equipment or related dealership environments and a strong commercial mindset to

Qualifications

• Proven leadership in service/operations within heavy equipment or related dealership environments.
• Experience managing service departments, technicians, or Service Managers.
• Strong understanding of service operations, labor recovery, and profitability.

Responsabilités

• Oversee service operations across multiple dealership locations, ensuring consistent operational and financial performance.
• Lead, coach, and develop Service Managers, driving accountability and continuous improvement.
• Take ownership of regional service P&L performance, including labor efficiency, productivity, profitability, and customer satisfaction.
• Develop strategies to recruit, train, retain, and improve the performance of service technicians.
• Identify opportunities to improve workshop efficiency, technician utilization, and overall service department performance.
• Act as a senior point of contact for customer escalations, technical issues, and service-related challenges.
• Establish and monitor operational KPIs to drive performance across the region.
• Support future business growth, including potential new facility development and expansion.

Connaissances

Leadership

Operations management

P&L oversight

Budgeting

Cross-location supervision

Customer relationship management

Description du poste

CSG Talent is seeking an ambitious Regional Operations Manager to oversee service operations across multiple heavy equipment dealership locations in Eastern North Carolina. The role targets a strategic leader with a track record of driving profitability, improving technician efficiency, and building high-performing teams.

Ideal candidates will have experience in service operations or product support within heavy equipment or related dealership environments and a strong commercial mindset to