Multi-Unit Foodservice Ops Leader

Loop Neighborhood; Union City, Northern (CA, KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Vacation and Paid Holidays

Health Benefits (Medical, Dental, and

401(k) Plan with Company Match

Opportunities for growth in a fast-mov

Fuel discounts

Job summary

Loop Neighborhood is seeking an experienced Foodservice Operations & Development Manager to shape and grow our foodservice business across multiple locations in California.

You will work closely with the Director of Fresh Food to design, launch, and expand distinctive foodservice experiences—from concept planning to ongoing operations—and translate ideas into practical workflows with strong training and SOPs.

Qualifications

• 5+ years of progressive multi-unit leadership experience in quick-service restaurants, fast-casual restaurants, or comparable high-volume foodservice operations.
• Previous experience as a District Manager, Area Manager, Multi-Unit Manager, Director of Operations, or similar restaurant leadership position.
• Demonstrated experience developing, documenting, implementing, or improving restaurant SOPs, training programs, operating routines, and accountability systems.
• Ability to build restaurant systems from the ground up in a young, developing department where processes may not yet be fully defined.
• Strong writing and documentation skills with the ability to turn operational knowledge into clear, practical, and teachable procedures.
• Excellent leadership, communication, coaching, organizational, project-management, and time-management skills.

Responsibilities

• Lead and oversee daily operations for multiple foodservice and restaurant locations across greater California.
• Drive consistent execution of the company's Fast, Friendly, and clean service standards at every location.
• Recruit, hire, onboard, train, coach, and develop restaurant managers and team members.
• Conduct regular location visits, operational audits, and performance reviews to ensure compliance with company standards.
• Develop, document, implement, and continuously improve practical restaurant SOPs, training materials, checklists, operating routines, and accountability tools.
• Establish clear procedures for opening and closing, shift management, food preparation, production planning, food safety, sanitation, inventory, ordering, waste control, equipment care, and guest service.
• Apply proven QSR practices to build scalable systems that are easy to teach, measure, and execute across multiple restaurant concepts and locations.
• Test procedures in the field, gather team feedback, and revise standards to improve consistency, efficiency, food quality, and profitability.
• Ensure consistent execution of food quality, food safety, sanitation, merchandising, speed of service, hospitality, and customer service expectations.
• Monitor sales, labor, food cost, inventory, waste, and profitability metrics and implement action plans to improve performance.
• Support new restaurant openings, remodels, menu and program rollouts, equipment installations, and operational initiatives.
• Partner with Operations, Human Resources, Training, Marketing, Facilities, IT, and Foodservice leadership to improve processes and team performance.
• Build bench strength and succession plans for restaurant leadership positions within the district.
• Coach teams on guest recovery, hospitality, upselling, labor deployment, production planning, and operational efficiency.
• Ensure compliance with local, state, federal, and company food safety, sanitation, employment, and labor requirements.
• Build a culture of accountability, teamwork, urgency, continuous improvement, and operational excellence.
• Respond quickly and effectively to operational issues, staffing challenges, equipment problems, food safety concerns, and guest complaints.
• Communicate field needs, risks, opportunities, and performance results clearly to the Director of Fresh Food and other company leaders.

Skills

Multi-unit leadership

Restaurant operations

Staff development

Travel readiness

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Loop Neighborhood is seeking an experienced Foodservice Operations & Development Manager to shape and grow our foodservice business across multiple locations in California.

You will work closely with the Director of Fresh Food to design, launch, and expand distinctive foodservice experiences—from concept planning to ongoing operations—and translate ideas into practical workflows with strong training and SOPs.