Food Program Operations & Partnerships Manager

Fooda, Inc.; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary and stock options

Health, dental and vision plans

401k with company match

Paid maternity and parental leave

Flexible spending accounts

Company issued laptop

Daily subsidized lunch program

Challenging work experience

Job summary

Fooda, Inc. seeks an experienced Account & Operations Manager to own the performance of a portfolio of locations and act as the primary contact for clients.

You will coordinate Quarterly Business Reviews, analyze usage metrics, and identify growth opportunities while working with Sales, Restaurant Partnerships, and Market Operations. You are a proactive relationship builder with 8–10 years in similar roles, comfortable with Excel and internal tools, and capable of leading staffing and process

Qualifications

• 8–10 years of experience in account management, operations, or multi-location client support in food service or hospitality.
• Proactive relationship builder who anticipates client needs and adds strategic value.
• Data-driven: pulls insights from usage reports, KPIs, and dashboards to inform decisions and strategy.
• Organized and detail-oriented; can manage multiple locations, priorities, and timelines.
• Experience hiring, training, and managing staff; leadership style is supportive, clear, and accountability-driven.
• Strong communicator; coordinates stakeholders and guides teams through change in executive meetings.
• Collaborates across functions; leverages influence and teamwork to get things done.
• Comfortable with Excel and internal tools to solve problems and drive improvements.

Responsibilities

• Own the operational performance of your portfolio of locations.
• Serve as the primary day-to-day contact for client needs, ensuring proactive communication and high satisfaction.
• Coordinate and organize Quarterly Business Reviews with internal and external stakeholders.
• Analyze and track key operational and usage metrics to identify trends, risks, and opportunities; present strategic recommendations.
• Identify and coordinate upsell and expansion opportunities within the client’s portfolio.
• Collaborate with Sales, Restaurant Partnerships, and Market Operations to meet client expectations.
• Manage hiring, training, and day-to-day oversight of onsite support staff; ensure Fooda standards.
• Develop and improve scalable processes to achieve operational success.
• Monitor account-level financial health, including receivables and payables; resolve issues promptly.

Skills

Account management

Data-driven

Relationship building

Leadership

Communication

Cross-functional collaboration

Excel

Tools

Excel

Internal tools

Job description

Fooda, Inc. seeks an experienced Account & Operations Manager to own the performance of a portfolio of locations and act as the primary contact for clients.

You will coordinate Quarterly Business Reviews, analyze usage metrics, and identify growth opportunities while working with Sales, Restaurant Partnerships, and Market Operations. You are a proactive relationship builder with 8–10 years in similar roles, comfortable with Excel and internal tools, and capable of leading staffing and process