Lead Patient Services & Scheduling Specialist

Lee Health; Naples (FL); Vor Ort; USD 30.000 - 35.000; Vollzeit

Zusammenfassung

Lee Health in Naples, FL is seeking a Float Lead Customer Service Representative to enhance patient services across a multi-practitioner practice. You will manage phone lines, scheduling, insurance verification and billing with accuracy, while supporting a team in a fast-paced environment.

You will coordinate with clinic leadership, handle complex scheduling, and may support workers' compensation and corporate accounts as needed.

Qualifikationen

• External candidates: 3+ years of customer service experience required.
• Internal candidates: 2+ years of scheduling or registration experience; CSR role preferred.
• Ability to communicate clearly and provide excellent patient-focused service.

Aufgaben

• Handle telephone inquiries and patient scheduling.
• Register patients and verify insurance details and referrals.
• Process billing-related tasks and maintain accurate medical records.

Kenntnisse

Customer service

Communication

Interpersonal skills

EPIC EMR

Ausbildung

High school diploma or GED

Tools

EPIC EMR

Jobbeschreibung

Lee Health in Naples, FL is seeking a Float Lead Customer Service Representative to enhance patient services across a multi-practitioner practice. You will manage phone lines, scheduling, insurance verification and billing with accuracy, while supporting a team in a fast-paced environment.

You will coordinate with clinic leadership, handle complex scheduling, and may support workers' compensation and corporate accounts as needed.