Multi-Location Patient Services & Intake Specialist

Sutter Health; Vallejo (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health in Vallejo, CA is seeking a front desk/Patient Access associate to welcome patients, verify information, schedule visits, and maintain accurate EHR entries. The role requires basic insurance knowledge and strong customer service skills, with multi-location coverage and privacy compliance.

The position offers a full-time schedule with an 8-hour varied shift, typically 7am–5:30pm on weekdays and occasional weekends, and requires the ability to travel between SEBMF locations as needed.

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Basic knowledge of insurance policies and procedures, as well as patient billing.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

Responsibilities

• Greet and check-in patients at arrival.
• Verify patient information and verify insurance as needed.
• Schedule appointments and update the EHR system.
• Facilitate intake procedures and collect payments for services.
• Maintain patient privacy and confidentiality per PHI regulations.
• Coordinate with team and other staff as needed across locations.

Skills

Customer service

PHI privacy

EHR familiarity

Time management

Communication skills

Microsoft Office

Education

HS Diploma or equivalent education/experience

Job description

Sutter Health in Vallejo, CA is seeking a front desk/Patient Access associate to welcome patients, verify information, schedule visits, and maintain accurate EHR entries. The role requires basic insurance knowledge and strong customer service skills, with multi-location coverage and privacy compliance.

The position offers a full-time schedule with an 8-hour varied shift, typically 7am–5:30pm on weekdays and occasional weekends, and requires the ability to travel between SEBMF locations as needed.