Multi-Location General Manager: P&L, Growth & Leadership

McWilliams Heating Cooling Plumbing; Burke (TX); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Competitive compensation with bonusop­

Job summary

McWilliams Heating, Cooling & Plumbing seeks a General Manager to lead four East Texas locations (Lufkin, Burke, Nacogdoches, Livingston). You will own the P&L, oversee HVAC service, install, plumbing, and CSR teams, and drive growth through metrics and memberships.

You’ll report to the Blue Cardinal Home Services Group and coordinate with location managers to maintain service excellence, safety, and profitability. A strong focus on leadership and travel between sites is essential.

Qualifications

• 5+ years of leadership experience in residential home services (HVAC and/or plumbing contractor)
• 3+ years in a General Manager or senior operations role with full P&L ownership
• Proven track record of growing revenue and profitability in a multi-million-dollar operation
• Multi-location leadership experience strongly preferred
• Strong knowledge of residential HVAC and plumbing operations
• Experience with field service software; ServiceTitan strongly preferred
• Strong financial acumen, including budgeting, forecasting, and KPI management
• Willing to travel regularly between all four East Texas locations
• Valid driver’s license and an insurable driving record

Responsibilities

• Own full P&L across all four locations, including revenue, gross margin, labor, and operating expenses
• Lead and develop department managers across HVAC service, HVAC install, plumbing, and the office/CSR team
• Drive growth through call volume, conversion, average ticket, and maintenance membership sales
• Set, track, and hold teams accountable to KPIs, budgets, and forecasts
• Build a culture of accountability, safety, and customer-first service
• Partner with recruiting to attract, hire, and keep top technicians and leaders
• Make sure work follows code, licensing, and company standards
• Travel regularly between Lufkin, Burke, Nacogdoches, and Livingston to support teams and keep operations consistent
• Report results and plans to regional and executive leadership

Skills

P&L ownership

Leadership experience

Multi-location leadership

HVAC & plumbing operations knowledge

Budgeting & forecasting

Travel willingness

Valid driver's license

Tools

ServiceTitan

Job description

McWilliams Heating, Cooling & Plumbing seeks a General Manager to lead four East Texas locations (Lufkin, Burke, Nacogdoches, Livingston). You will own the P&L, oversee HVAC service, install, plumbing, and CSR teams, and drive growth through metrics and memberships.

You’ll report to the Blue Cardinal Home Services Group and coordinate with location managers to maintain service excellence, safety, and profitability. A strong focus on leadership and travel between sites is essential.