General Manager

Blue Cardinal Home Services Group; Texas; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Competitive bonus opportunity

Job summary

McWilliams Heating, Cooling & Plumbing seeks a General Manager to lead four East Texas locations (Lufkin, Burke, Nacogdoches, Livingston). Own the P&L, build strong teams, and drive service, install, and plumbing operations with Blue Cardinal Home Services Group support.

You will manage budgets, KPIs, and forecasts, recruit and retain top technicians and leaders, ensure safety and regulatory compliance, travel regularly between sites, and report results to regional and executive leadership with

Qualifications

• Leadership and P&L ownership across multiple sites.
• Proven ability to grow revenue and manage budgets.
• Experience with residential home services and field ops.

Responsibilities

• Own full P&L across four locations (revenue, gross margin, labor, expenses).
• Lead department managers for HVAC service, HVAC install, plumbing, and office/CSR.
• Drive growth through call volume, conversion, ticket size, and memberships.
• Set and track KPIs, budgets, and forecasts; ensure accountability.
• Foster accountability, safety, and customer-first service culture.
• Recruit, hire, and retain top technicians and leaders.
• Ensure work adheres to codes, licensing, and company standards.
• Travel regularly between Lufkin, Burke, Nacogdoches, and Livingston.
• Report results and plans to regional and executive leadership.

Skills

Leadership experience

P&L ownership

Multi-location leadership

Revenue growth

Financial acumen

Willing to travel

ServiceTitan experience

Valid driver's license

Tools

ServiceTitan

Job description

Description

General Manager | McWilliams Heating, Cooling & Plumbing - Lufkin, Burke, Nacogdoches & Livingston, TX

Overview

McWilliams Heating, Cooling & Plumbing has been taking care of East Texas homes for years, and we're ready for our next leader. We're hiring a General Manager to lead our Lufkin, Burke, Nacogdoches, and Livingston locations, building strong teams, growing the business, and running a shop customers trust and techs want to work for.

This is a true GM seat. You'll own the P&L, lead the department managers, and set the standard for service, install, and plumbing operations across all four locations. With Blue Cardinal Home Services Group behind you, you'll have the resources of a larger organization and the freedom to lead like a local owner.

Responsibilities

• Own full P&L across all four locations, including revenue, gross margin, labor, and operating expenses
• Lead and develop department managers across HVAC service, HVAC install, plumbing, and the office/CSR team
• Drive growth through call volume, conversion, average ticket, and maintenance membership sales
• Set, track, and hold teams accountable to KPIs, budgets, and forecasts
• Build a culture of accountability, safety, and customer-first service
• Partner with recruiting to attract, hire, and keep top technicians and leaders
• Make sure work follows code, licensing, and company standards
• Travel regularly between Lufkin, Burke, Nacogdoches, and Livingston to support teams and keep operations consistent
• Report results and plans to regional and executive leadership

Requirements

Qualifications

• 5+ years of leadership experience in residential home services (HVAC and/or plumbing contractor)
• 3+ years in a General Manager or senior operations role with full P&L ownership
• Proven track record of growing revenue and profitability in a multi-million-dollar operation
• Multi-location leadership experience strongly preferred
• Strong knowledge of residential HVAC and plumbing operations
• Experience with field service software; ServiceTitan strongly preferred
• Strong financial acumen, including budgeting, forecasting, and KPI management
• Willing to travel regularly between all four East Texas locations
• Valid driver's license and an insurable driving record

Why Join Us

• Lead a respected, established brand with room to grow
• Backed by Blue Cardinal Home Services Group’s resources, systems, and support
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Competitive compensation with performance-based bonus opportunity