Multi-Line Representative - State Farm Agent Team Member

Amy Seong - State Farm Agent; Palisades Park (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance stipend

Life insurance

Paid time off

Flexible schedule

401(k) matching

Training and development

License reimbursement

Job summary

Amy Seong State Farm is seeking a Customer Service Representative to join our growing agency. You will help customers with questions, policy needs, billing, and claims, delivering prompt, accurate, and friendly service.

The ideal candidate communicates well, stays calm under pressure, and enjoys building relationships. This full-time role offers a clear path for career development in insurance within a supportive, team-oriented environment.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Previous customer service experience preferred.
• Insurance licenses preferred; candidates must be willing to obtain required licenses.
• Detail-oriented and organized.
• Comfortable learning and using computer systems and agency technology.
• Ability to multitask and prioritize responsibilities.
• Sales-minded candidates encouraged to apply.

Responsibilities

• Establish and maintain strong relationships with customers.
• Provide prompt, accurate, professional, and friendly customer service.
• Respond to customer questions regarding insurance coverage, billing, policy changes, transfers, claims submissions, and other service needs.
• Conduct customer-focused, needs-based conversations to help customers better understand their insurance options.
• Assist customers with Property & Casualty and Life & Health insurance products.
• Identify opportunities to help existing customers with additional products or services that may meet their needs.
• Maintain accurate customer and policy information.
• Coordinate with other agency team members to resolve customer concerns efficiently.
• Follow up with customers regarding outstanding service requests and policy needs.
• Contribute to agency retention, customer satisfaction, and overall growth.
• Maintain professionalism and confidentiality when handling customer information.

Skills

Communication

Customer service

Detail-oriented

Multitasking

Sales-minded

Job description

Benefits

• Life Insurance
• License reimbursement
• Performance-based bonuses
• Health insurance stipend
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule

Position Overview

Are you customer-focused, dependable, and someone who genuinely enjoys helping people? Amy Seong State Farm is seeking a Customer Service Representative to join our growing team. In this role, you will help provide the exceptional customer experience that keeps our agency moving forward. You will work directly with customers to answer questions, assist with policy needs, resolve concerns, and make sure they receive prompt and accurate service. We are looking for someone who communicates well, pays attention to detail, stays calm under pressure, and enjoys building relationships. This is a great opportunity for someone who wants to develop a long-term career in the insurance industry while working in a supportive, team-oriented environment.

Responsibilities

• Establish and maintain strong relationships with customers and follow up as needed.
• Provide prompt, accurate, professional, and friendly customer service.
• Respond to customer questions regarding insurance coverage, eligibility, billing, policy changes, transfers, claims submissions, and other service needs.
• Conduct customer-focused, needs-based conversations to help customers better understand their insurance options.
• Assist customers with Property & Casualty and Life & Health insurance products.
• Identify opportunities to help existing customers with additional products or services that may meet their needs.
• Maintain accurate customer and policy information.
• Coordinate with other agency team members to resolve customer concerns efficiently.
• Follow up with customers regarding outstanding service requests and policy needs.
• Contribute to agency retention, customer satisfaction, and overall growth.
• Maintain professionalism and confidentiality when handling customer information.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and relationship-building abilities.
• Previous customer service experience preferred.
• Insurance agency or State Farm experience is a plus.
• Property & Casualty and Life & Health insurance licenses preferred; candidates who are not currently licensed must be willing and able to obtain the required licenses.
• Detail-oriented and organized.
• Comfortable learning and using computer systems and agency technology.
• Ability to multitask and prioritize responsibilities.
• Strong problem-solving skills.
• Ability to remain calm and professional in high-stress situations.
• Self-motivated with the ability to work independently and as part of a team.
• Sales-minded candidates who are comfortable identifying additional customer needs are encouraged to apply.

Compensation

$20.00–$25.00 per hour, based on experience, licensing, and qualifications.

Additional performance-based bonus opportunities may be available.

Benefits

• Hourly pay
• Competitive compensation
• Performance-based bonuses
• Health insurance stipend
• Life insurance
• Paid time off
• Flexible schedule
• License reimbursement
• 401(k) matching
• Training and development
• Opportunities for advancement

Schedule

• Full-time
• Approximately 40 hours per week
  Consistent agency schedule with flexibility based on business needs

Why Join Our Team?

This position offers more than just a customer service role. You will have the opportunity to develop valuable insurance knowledge, strengthen your customer relationship and sales skills, and grow professionally within the agency.

We value team members who take ownership of their work, care about the customer experience, and want to contribute to the long-term success of the agency.

If you are dependable, motivated, customer-focused, and ready to grow your career in insurance, we encourage you to apply.

State Farm Agent Disclaimer

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.