Customer Service Representative - State Farm Agent Team Member

Amy Seong - State Farm Agent; Palisades Park (NJ); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Hourly Pay

Life Insurance

Health Insurance Stipend

License Reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Job summary

Amy Seong - State Farm Agent in Palisades Park, NJ, is hiring a Customer Service Representative. You will create exceptional client experiences and handle inquiries effectively while helping the agency grow.

The ideal candidate is customer-focused, empathetic, and enjoys resolving challenges. You will have opportunities for career advancement and ongoing training. Benefits include health insurance and a flexible schedule.

Qualifications

• Strong communication and problem-solving capabilities.
• Experience in customer service is preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt and accurate customer service on policy inquiries.
• Educate customers about insurance options.

Skills

Communication skills

Problem-solving skills

Customer service experience

Education

Property & Casualty, Life & Health License (must obtain)

Job description

Benefits

• Hourly Pay
• Life Insurance
• Health Insurance Stipend
• License Reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Role Description

As a Customer Service Representative with Amy Seong State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Property & Casualty, Life & Health License (must be willing to obtain).

Please complete our application if you are motivated to succeed and can see yourself in this role. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their employees. State Farm agents’ employees are not employees of State Farm.