Multi-Line Representative - State Farm Agent Team Member

Matt Gambrell - State Farm Agent; Hendersonville (NC); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Group Life Insurance

Retirement Plan

Training & development

Job summary

Matt Gambrell State Farm is seeking a Multi-Line Representative to drive agency growth through outbound calls, lead qualification, and cross-channel marketing. You will build customer relationships, represent our brand at events or social media, and promote insurance products to new and existing clients.

The role emphasizes creative outreach, data-driven follow-up, and collaboration with agents to increase outreach impact and service quality.

Qualifications

• Experience in telemarketing or sales, preferably in insurance.
• Ability to learn insurance products.
• Strong communication and persuasive abilities.

Responsibilities

• Make outbound calls to prospective customers to promote State Farm insurance products and services.
• Identify and qualify leads for agents by gathering relevant customer information.
• Stay informed about the various insurance products and services offered by State Farm.
• Follow up on leads generated from marketing campaigns or referrals to schedule appointments for agents.
• Provide initial information to potential customers and answer basic questions about insurance options.
• Maintain and update a database of prospects and customer interactions.
• Ensure all communications adhere to State Farm guidelines and compliance standards.
• Prepare regular reports on call activity, lead generation, and appointment scheduling.

Skills

Telemarketing

CRM software

Communication skills

Target-driven

Tools

CRM systems

Job description

Benefits:

• Group Life Insurance
• Retirement Plan
• Training & development

ROLE DESCRIPTION:

As a Multi-Line Representative for Matt Gambrell State Farm, your creativity and strategy promote the continued growth of our agency. Your diversified marketing shapes our brand's public image and cultivates existing customer relations. Your cross-functional campaigns will expand the value generated by producers, innovate our customers' experience, and strategically position our agency... whether on social media or at community events!

While promoting our team, our insurance products/financial services, and the good we offer to our community, you also gain unique insights invaluable to your career growth. As an inventive and sales-minded professional, we are eager to incorporate your skillset into our agency.

RESPONSIBILITIES:

• Make outbound calls to prospective customers to promote State Farm insurance products and services.
• Identify and qualify leads for agents by gathering relevant customer information.
• Stay informed about the various insurance products and services offered by State Farm.
• Follow up on leads generated from marketing campaigns or referrals to schedule appointments for agents.
• Provide initial information to potential customers and answer basic questions about insurance options.
• Maintain and update a database of prospects and customer interactions.
• Ensure all communications adhere to State Farm guidelines and compliance standards.
• Prepare regular reports on call activity, lead generation, and appointment scheduling.

QUALIFICATIONS:

• Previous telemarketing or sales experience, preferably in the insurance industry.
• Communication and persuasion skills; proficiency in using CRM software.
• Basic understanding of insurance products or a willingness to learn.
• Ability to handle rejection and remain motivated.
• Organizational skills to manage and track multiple leads.
• Professional and courteous telephone manner.
• Focus on achieving targets and contributing to the agency's growth.

Flexible work from home options available.