Multi-Department Scheduling Coordinator

Basement Systems Of Indiana; Maple Ridge (IN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Stable, full‑time position

Training and ongoing support

Opportunity to advance within ops or领导

Job summary

Basement Systems of Indiana in Indianapolis, IN seeks a Scheduling Coordinator to manage calendars across Sales, Production, and Service teams. You’ll ensure leads are run, jobs completed, and customers cared for with clear communication.

You’ll schedule and confirm appointments, maintain calendars, and coordinate with managers and field staff, using our CRM to keep accurate scheduling data and respond to changes promptly.

Qualifications

• Experience in scheduling, dispatch, or coordination across multiple departments.
• Strong organizational and multitasking abilities.
• Excellent communication skills with a customer-first mindset.
• Comfort with technology and CRM/scheduling software.
• Ability to think ahead, solve problems, and stay calm under pressure.

Responsibilities

• Schedule and confirm appointments for Sales, Production, and Service teams.
• Maintain full calendars by actively monitoring availability and filling open spots.
• Communicate with homeowners to confirm appointment details, reschedule when needed, and answer questions.
• Coordinate internally with department managers and field staff to ensure job readiness and team alignment.
• Update the CRM with accurate, real-time scheduling information.
• Prioritize urgency, geography, and resource availability to maximize team efficiency.
• Proactively identify and resolve scheduling conflicts or last-minute changes.

Skills

Scheduling

Dispatch

Coordination

Organization

Communication

CRM software

Tools

CRM software

Scheduling software

Job description

Basement Systems of Indiana in Indianapolis, IN seeks a Scheduling Coordinator to manage calendars across Sales, Production, and Service teams. You’ll ensure leads are run, jobs completed, and customers cared for with clear communication.

You’ll schedule and confirm appointments, maintain calendars, and coordinate with managers and field staff, using our CRM to keep accurate scheduling data and respond to changes promptly.