Service Scheduler & Customer Experience Lead

Opportunity Interactive; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and PTO

401(k) with company contribution

Training and ongoing support

Growth opportunities into leadership

Job summary

Opportunity Interactive in the Indianapolis metro area is seeking a Customer Service & Schedule Coordinator for a full-time role. You will support daily operations and help ensure a smooth flow of service calls while maintaining excellent customer experience.

You will be the first point of contact for service requests and work with field technicians to structure each day efficiently. Strong organization and clear communication are essential, with a focus on customer satisfaction.

Qualifications

• Experience in customer service, scheduling, or coordination in service-based industries preferred.
• Strong multitasking and organizational skills.
• Clear, professional communication over phone and internal channels.
• Ability to stay calm and make quick decisions in a fast-paced environment.
• Attention to detail when managing schedules and customer data.
• Experience with CRM systems or scheduling software is a plus.

Responsibilities

• Serve as the first point of contact for service requests and coordinate with field technicians.
• Maintain organized schedules and ensure daily operations run smoothly.
• Communicate scheduling changes clearly to customers and internal teams.

Skills

Customer service

Scheduling

Organization

Communication

Calm under pressure

Attention to detail

CRM systems

Scheduling software

Dispatch boards

Tools

CRM systems

Scheduling software

Dispatch boards

Job description

Opportunity Interactive in the Indianapolis metro area is seeking a Customer Service & Schedule Coordinator for a full-time role. You will support daily operations and help ensure a smooth flow of service calls while maintaining excellent customer experience.

You will be the first point of contact for service requests and work with field technicians to structure each day efficiently. Strong organization and clear communication are essential, with a focus on customer satisfaction.