Scheduling Coordinator: Multidepartment Ops & CRM

Basement Systems of Indiana; Indianapolis (IN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

PTO

Job summary

Basement Systems of Indiana is seeking a Scheduling Coordinator to manage schedules for Sales, Production, and Service teams, ensuring accurate calendars and strong communication with customers and coworkers.

You will maintain calendars, coordinate with department managers, and ensure job readiness while updating the CRM in real time. The role emphasizes efficiency, responsiveness, and a customer‑first mindset.

Qualifications

• Experience in scheduling, dispatch, or coordination across multiple departments.
• Strong organizational and multitasking abilities.
• Excellent communication skills with a customer‑first mindset.
• Comfort using technology and CRM/scheduling software (we’ll train you!).
• Ability to think ahead, solve problems, and stay calm under pressure.
• A team player who thrives in a fast‑paced environment.

Responsibilities

• Schedule and confirm appointments for Sales, Production, and Service teams.
• Maintain full calendars by actively monitoring availability and filling open spots.
• Communicate with homeowners to confirm appointment details, reschedule when needed, and answer questions.
• Coordinate internally with department managers and field staff to ensure job readiness and team alignment.
• Update the CRM with accurate, real-time scheduling information.
• Prioritize urgency, geography, and resource availability to maximize team efficiency.
• Proactively identify and resolve scheduling conflicts or last-minute changes.

Skills

Scheduling

Coordination

Communication

Multitasking

Tools

CRM software

Job description

Basement Systems of Indiana is seeking a Scheduling Coordinator to manage schedules for Sales, Production, and Service teams, ensuring accurate calendars and strong communication with customers and coworkers.

You will maintain calendars, coordinate with department managers, and ensure job readiness while updating the CRM in real time. The role emphasizes efficiency, responsiveness, and a customer‑first mindset.