Customer Service and Schedule Coordinator

Opportunity Interactive; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and PTO

401(k) with company contribution

Training and ongoing support

Growth opportunities into leadership

Job summary

Opportunity Interactive in the Indianapolis metro area is seeking a Customer Service & Schedule Coordinator for a full-time role. You will support daily operations and help ensure a smooth flow of service calls while maintaining excellent customer experience.

You will be the first point of contact for service requests and work with field technicians to structure each day efficiently. Strong organization and clear communication are essential, with a focus on customer satisfaction.

Qualifications

• Experience in customer service, scheduling, or coordination in service-based industries preferred.
• Strong multitasking and organizational skills.
• Clear, professional communication over phone and internal channels.
• Ability to stay calm and make quick decisions in a fast-paced environment.
• Attention to detail when managing schedules and customer data.
• Experience with CRM systems or scheduling software is a plus.

Responsibilities

• Serve as the first point of contact for service requests and coordinate with field technicians.
• Maintain organized schedules and ensure daily operations run smoothly.
• Communicate scheduling changes clearly to customers and internal teams.

Skills

Customer service

Scheduling

Organization

Communication

Calm under pressure

Attention to detail

CRM systems

Scheduling software

Dispatch boards

Tools

CRM systems

Scheduling software

Dispatch boards

Job description

Customer Service and Schedule Coordinator

Location: Indianapolis Metro Area

Compensation: $20-$25 per hour, based on experience

Schedule: Full-time, Monday-Friday

A growing, established home services company in the Indianapolis metro area is hiring a Customer Service & Schedule Coordinator to support daily operations and customer experience. This role is a strong fit for someone who is organized, responsive, and comfortable managing a high volume of calls while keeping schedules running smoothly behind the scenes.

About the Role

This position blends customer service with scheduling coordination. You will be the first point of contact for incoming service requests while also working closely with field technicians to ensure the day is structured efficiently. Your ability to stay ahead of scheduling needs and communicate clearly will directly impact team performance and customer satisfaction.

What We're Looking For

• Prior experience in customer service, scheduling, or coordination within HVAC, plumbing, electrical, or a similar service-based industry preferred
• Strong multitasking ability with a high level of organization
• Clear and professional communication skills over the phone and internally
• Ability to stay calm and make decisions in a fast-moving environment
• Attention to detail when managing schedules and customer information
• Experience with CRM systems, dispatch boards, or scheduling software is a plus
• Reliable, team-focused, and able to take ownership of your role

Compensation and Benefits

• Medical, dental, and vision insurance
• Paid holidays and PTO
• 401(k) with company contribution
• Training and ongoing support
• Growth opportunities into senior coordinator or office leadership roles

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.