Multisite Front Office Leader for Clinics

PT Solutions Physical Therapy; Jentsch Acres (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Fitness incentive

Insurance benefits

401k and profit sharing

PTO with EIB accrual

Job summary

PT Solutions Physical Therapy seeks a Front Office Manager to supervise daily front office operations for multiple clinics in the district. You will lead Front Office Supervisors, Scheduling and Referral staff, driving engagement, performance and adherence to standards.

You will be involved in hiring, scheduling, and coaching across clinics, visiting districts regularly to ensure excellent patient experience and consistent processes. This role supports growth and operational excellence.

Qualifications

• High School or GED required; diploma submission for highest level of education obtained is required.
• Typing 45 words per minute preferred.
• Strong interpersonal, oral and written communication skills.
• Good organization and prioritization to meet deadlines.
• Proficiency in Microsoft Word, Excel and Windows-based applications.
• Excellent communication and relationship-building skills.
• Knowledge of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles.
• Ability to prioritize daily responsibilities and crises in a heavy workload.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Responsibilities

• Oversee front office operations for local clinics (average 10 clinics).
• Direct Front Office Supervisors, SPSCs, PSCs and Scheduling/Referral Coordinators.
• Focus on district front office engagement, environment and staff performance.
• Hire for open front office positions.
• Visit each district 2x per month with hands-on presence.
• Coach on referral management, POC adherence and customer service expectations.
• Educate region on front office process updates.
• Monitor KPI performance for all clinics and front office KPIs.
• Manage front office labor and scheduling.
• Mentor staff and pair high performers with mentees for side-by-side opportunities.
• Perform other duties or special projects as assigned.

Skills

Typing 45 wpm

Interpersonal skills

Oral & written communication

Organization

Customer service

Prioritization

Fast-paced environment

People management

Scheduling

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows-based applications

Job description

PT Solutions Physical Therapy seeks a Front Office Manager to supervise daily front office operations for multiple clinics in the district. You will lead Front Office Supervisors, Scheduling and Referral staff, driving engagement, performance and adherence to standards.

You will be involved in hiring, scheduling, and coaching across clinics, visiting districts regularly to ensure excellent patient experience and consistent processes. This role supports growth and operational excellence.