Front Office Manager

PT Solutions Physical Therapy; Fair Lawn (NJ); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Performance incentives

Positive work culture

Professional development

Benefits package

Job summary

PT Solutions Physical Therapy is hiring a Front Office Manager to lead daily clinic front desk operations across multiple sites, drive staff performance, and ensure exceptional patient service. You will hire, coach, and schedule frontline teams while coordinating with operations leadership to meet KPI targets.

The role emphasizes hands-on district presence, strong communication, and adherence to regulatory guidelines within a fast-paced clinical environment.

Qualifications

• Must have High School diploma or GED; submission of diploma for highest level of education obtained will be required.
• Typing 45 words per minute preferred.
• Strong interpersonal, oral and written communication.
• Good organization and ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Windows-based applications.
• Excellent communication and relationship-building skills.
• Understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Ability to prioritize daily responsibilities and crises in a heavy workload; fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Responsibilities

• Facilitate and supervise daily front office operations for local clinics (~10 clinics).
• Oversee District Front Office Supervisors, SPSCs, PSCs and Scheduling/Referral Coordinators.
• Engage district front office operations, environment, and staff performance; align with PT Solutions mission and values.
• Act as hiring manager for open front office positions.
• Visit each district 2x per month with meaningful patient and staff interactions.
• Coach on district front office performance, Referral Management, POC adherence, and Customer Service.
• Educate region on front office process updates.
• Monitor KPI performance for every clinic; accountable for front office KPIs.
• Manage front office labor and schedules.
• Coach Front Office Supervisors on people management; mentor high performers.
• Perform other duties or special projects as assigned.

Job description

As Front Office Manager, you will facilitate and supervise the daily front office operations for the local clinics. The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Operations and Administrative Leaders
• Act as a hiring manager for all open front office positions
• Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations
• Accountable for education region on front office process updates
• Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
• Manage front office labor and schedules
• Provide coaching to Front Office Supervisors to people manager
• Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities
• Perform other duties or special projects as assigned

SALARY

$58,000 - $62,000 /Yr.

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual $58,000 - $62,000 /Yr.

Experience & Skills

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’s go further together and transform care.Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!