Front Office Manager

PT Solutions Physical Therapy; Hilton Head Island (SC); On-site; USD 49,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation based on performance

Professional development opportunities

Fitness incentives and insurance benefits

401k and profit sharing

PTO package including illness bank

Job summary

A leading rehabilitation provider in Hilton Head Island is seeking a Front Office Manager to supervise daily operations across multiple clinics. The ideal candidate will engage with staff, ensure performance metrics are achieved, and manage coaching to Front Office Supervisors. Responsibilities include hiring and monitoring KPIs to enhance patient care. The role requires strong communication and organizational skills. This position offers a competitive salary range between $49,000 and $52,000/year, and a supportive work environment aligned with core values.

Qualifications

• Must have strong organizational skills to meet deadlines.
• Proficiency in Microsoft Office applications is essential.
• Required to have strong customer service and communication skills.

Responsibilities

• Supervise daily front office operations across multiple clinics.
• Coaching and managing Front Office Supervisors
• Monitor front office KPI performance and provide coaching.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service skills

Proficiency in Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

As Front Office Manager, you will facilitate and supervise the daily front office operations for the local clinics. The Front Office Manager will have an average of 10 clinics and will be responsible for all District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators. This position will focus on district front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Operations and Administrative Leaders
• Act as a hiring manager for all open front office positions
• Job is to be performed in clinics by spending time in every district, 2x per month with meaningful presence by interaction with patients and staff
• Provide coaching that focuses on district front office performance to Referral Management, POC adherence and Customer Service expectations
• Accountable for education region on front office process updates
• Monitor KPI performance of every clinic regularly. Accountable for all front office KPI’s
• Manage front office labor and schedules
• Provide coaching to Front Office Supervisors to people manager
• Participate in side – by – side mentoring or coaching of staff struggling and matching high performers with mentees for side by side opportunities
• Perform other duties or special projects as assigned

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual

Experience & Skills

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Schedule

• Full Time availability between 7am-7pm

Compensation

Pay: $49,000-52,000/yr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)

Expanding Access to Quality Care

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

As we aim to be the go‑to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact.

Let’s go further together and transform care. Join the #PTSLife today!

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