Patient Access & Scheduling Specialist

PT Solutions Physical Therapy; Charlotte (NC); On-site; USD 26,000 - 28,000; Full time

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments at our Charlotte clinic.

You will handle payments, communicate financial responsibilities, and maintain accurate daily records while supporting operations across the EMR and scheduling platforms. This role emphasizes a patient-centered, compliant, teamwork-driven environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

Workflow compliance

Problem-solving

Teamwork

Independence

Education

HS Diploma or GED

Tools

Microsoft Office

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator to greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments at our Charlotte clinic.

You will handle payments, communicate financial responsibilities, and maintain accurate daily records while supporting operations across the EMR and scheduling platforms. This role emphasizes a patient-centered, compliant, teamwork-driven environment.