Multi-Clinic Front Desk Coordinator (Float)

Athletico; Madison (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Athletico is seeking a Patient Experience Coordinator (PEC) Float to support a group of Wisconsin clinics as a flexible front-office resource. You will deliver high-quality patient service, protect clinic continuity during PTO or vacancies, and partner with clinic managers to ensure seamless patient experiences across locations.

Responsibilities include scheduling, onboarding, insurance verification, and coordinating with clinicians and staff.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Experience with scheduling and EMR systems is preferred.
• Ability to learn new systems quickly, including Raintree.

Responsibilities

• Provide professional, friendly service to patients and clinic teams while resolving issues.
• Manage clinic schedules across multiple locations and maintain patient flow.
• Complete new patient onboarding and verify insurance and authorization details.
• Collect time-of-service payments and discuss balances with patients.
• Travel between clinics as assigned to cover PTO, vacancies, or high-volume periods.
• Explain benefits and payment options and escalate barriers through workflows.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

Raintree EMR

Scheduling systems

Microsoft Office

EMR systems

Job description

Athletico is seeking a Patient Experience Coordinator (PEC) Float to support a group of Wisconsin clinics as a flexible front-office resource. You will deliver high-quality patient service, protect clinic continuity during PTO or vacancies, and partner with clinic managers to ensure seamless patient experiences across locations.

Responsibilities include scheduling, onboarding, insurance verification, and coordinating with clinicians and staff.