Multi-Channel Patient Communications Specialist

Packapill Technologies; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Packapill Technologies is seeking a proactive customer support-oriented specialist in the United States. You will manage prioritized tickets, respond using templates or manager-approved messaging, and coordinate with teammates to resolve patient issues across phone, email, or SMS.

You will monitor all support channels to ensure SLA-aligned response times, update patient records, and help schedule appointments. A startup mindset—curiosity, initiative, and data-driven decision making—is essential.

Qualifications

• Strong analytical thinking and data-driven decision making.
• Ability to learn quickly, adapt to a startup environment, and take initiative.
• Willingness to challenge status quo and continuously improve processes.

Responsibilities

• Handle tickets with priority labels and respond within target times using templates or manager-reviewed responses.
• Process action requests from other team members in the channel per established processes.
• Resolve patient issues, concerns and enquiries via phone, email or SMS.
• Update and validate patient details per established processes.
• Assist patients in getting appointments on time and act as single point of contact.
• Monitor all support channels and ensure response times meet SLAs.

Skills

Analytical skills

Data-driven decision making

Self-motivated

Curious mindset

Job description

Packapill Technologies is seeking a proactive customer support-oriented specialist in the United States. You will manage prioritized tickets, respond using templates or manager-approved messaging, and coordinate with teammates to resolve patient issues across phone, email, or SMS.

You will monitor all support channels to ensure SLA-aligned response times, update patient records, and help schedule appointments. A startup mindset—curiosity, initiative, and data-driven decision making—is essential.