Multichannel Customer Support Specialist (Remote)

SimplePractice, LLC; Los Angeles (CA); Hybrid; USD 46,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Flexible PTO

Mental health resources

Parental leave

Tuition reimbursement

ERGs

Job summary

SimplePractice LLC is seeking a friendly Support Specialist to join our Customer Success team. You’ll be on the front line, handling inbound calls, chat, and email to help clinicians use our practice management software. This full-time hourly position requires flexibility, including weekends and evenings.

You’ll document interactions, escalate issues, collaborate with product and engineering, and contribute to improving customer satisfaction while meeting SLAs.

Qualifications

• 1+ years of customer support experience in a professional setting.
• Bachelor’s degree from an accredited college or university.
• Excellent communication, problem solving, and phone skills.
• Comfortable with Zendesk, Slack, Asana, and Google Workspace.

Responsibilities

• Serve as primary contact for customers via phone, chat, and email.
• Document interactions and resolutions in company systems with accuracy.
• Escalate complex issues to appropriate internal teams.
• Collaborate across CS, Product, Engineering to resolve issues.

Skills

Communication

Problem solving

Phone skills

Empathy

Zendesk

Slack

Asana

Google Workspace

Education

Bachelor’s degree

Tools

Zendesk

Slack

Asana

Google Workspace

Job description

SimplePractice LLC is seeking a friendly Support Specialist to join our Customer Success team. You’ll be on the front line, handling inbound calls, chat, and email to help clinicians use our practice management software. This full-time hourly position requires flexibility, including weekends and evenings.

You’ll document interactions, escalate issues, collaborate with product and engineering, and contribute to improving customer satisfaction while meeting SLAs.