Hybrid Customer Support Specialist II

HireRight; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Holidays

Education Assistance

Flexible Spending Accounts

Life Insurance

Disability Insurance

Job summary

HireRight is seeking a Customer Service Specialist to assist clients and applicants, ensuring timely resolution of requests via phone, email, or chat. The role is based in Tulsa, OK with a hybrid schedule after training.

The ideal candidate has at least 2 years in customer service or background screening, strong English communication, and proficient in Word/Excel/Outlook. Must maintain confidentiality and adhere to procedures.

Qualifications

• High school diploma required; associates degree or higher preferred.
• Minimum 2 years in Customer Service/Retail/Service or 2 years in Background Screening or a regulated industry.
• Strong computer skills including internet, Word, Excel, Outlook and PC-based apps.
• Excellent written and verbal English communication, grammar focus.
• Typing at 30 WPM; strong listening skills; ability to handle confidential information.

Responsibilities

• Handle multi-channel support via phone, email, and live chat.
• Resolve low to moderate complexity issues; escalate as needed.
• Explain results of reports and guide clients/applicants through online applications.
• Provide excellent customer service to ensure every contact is valued.
• Follow guidelines and processes while exercising judgment to solve problems.
• Identify new sales leads and route to Business Development.

Skills

Customer service

Communication

Typing 30 WPM

Microsoft Office

Data entry

Confidentiality

Process adherence

English proficiency

Education

HS Diploma

Associates degree or higher preferred

Tools

Word

Excel

Outlook

Job description

HireRight is seeking a Customer Service Specialist to assist clients and applicants, ensuring timely resolution of requests via phone, email, or chat. The role is based in Tulsa, OK with a hybrid schedule after training.

The ideal candidate has at least 2 years in customer service or background screening, strong English communication, and proficient in Word/Excel/Outlook. Must maintain confidentiality and adhere to procedures.