IT Helpdesk Associate - First Contact Specialist (Hybrid)

Centre Technologies; Tulsa (OK); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work options

Medical, Dental, Vision

401(k) with employer match

Job summary

Centre Technologies is expanding and seeks an entry-level First Contact Team (FCT) Technician in Tulsa. You will be the first point of contact, handling inbound calls, gathering details, and creating service tickets to route issues efficiently.

The role offers growth into IT operations and customer support processes. Candidates should have a high school diploma, strong communication, and a passion for technology within a collaborative team.

Qualifications

• Must have strong verbal and written communication.
• Ability to handle high call volumes while maintaining quality.
• Basic understanding of computer hardware, software, and IT concepts.

Responsibilities

• Answer inbound customer calls in a professional, friendly manner.
• Document issues and create service tickets in the ticketing system.
• Route requests to appropriate resources following procedures.
• Gather information with thoughtful follow-up questions and ensure accurate notes.

Skills

Customer service

Communication skills

Phone etiquette

Attention to detail

Typing

Team player

Education

High school diploma or equivalent

Associate degree or IT coursework

Tools

Ticketing system

CRM

PSA platforms

Job description

Centre Technologies is expanding and seeks an entry-level First Contact Team (FCT) Technician in Tulsa. You will be the first point of contact, handling inbound calls, gathering details, and creating service tickets to route issues efficiently.

The role offers growth into IT operations and customer support processes. Candidates should have a high school diploma, strong communication, and a passion for technology within a collaborative team.