Customer Service Spec II

HireRight; United States; Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Holidays

Education Assistance

Flexible Spending Accounts

Life Insurance

Disability Insurance

Job summary

HireRight is seeking a Customer Service Specialist to assist clients and applicants, ensuring timely resolution of requests via phone, email, or chat. The role is based in Tulsa, OK with a hybrid schedule after training.

The ideal candidate has at least 2 years in customer service or background screening, strong English communication, and proficient in Word/Excel/Outlook. Must maintain confidentiality and adhere to procedures.

Qualifications

• High school diploma required; associates degree or higher preferred.
• Minimum 2 years in Customer Service/Retail/Service or 2 years in Background Screening or a regulated industry.
• Strong computer skills including internet, Word, Excel, Outlook and PC-based apps.
• Excellent written and verbal English communication, grammar focus.
• Typing at 30 WPM; strong listening skills; ability to handle confidential information.

Responsibilities

• Handle multi-channel support via phone, email, and live chat.
• Resolve low to moderate complexity issues; escalate as needed.
• Explain results of reports and guide clients/applicants through online applications.
• Provide excellent customer service to ensure every contact is valued.
• Follow guidelines and processes while exercising judgment to solve problems.
• Identify new sales leads and route to Business Development.

Skills

Customer service

Communication

Typing 30 WPM

Microsoft Office

Data entry

Confidentiality

Process adherence

English proficiency

Education

HS Diploma

Associates degree or higher preferred

Tools

Word

Excel

Outlook

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Customer Service Specialist works with clients and their applicants to facilitate accuracy and timely resolution to their requests. Individuals in this role respond to inquiries via phone, e-mail or instant chat. Each request must be handled professionally and in a timely manner, adhering to company policies and procedures. This is a role for the Tulsa, OK office location. A hybrid work schedule after training is possible.

Responsibilities

• Work in multi-channel support environment of phone, emails, and/or online live chat.
• Field and resolve issues of low to moderate complexity; escalated more difficult issues
• Handle routine support activities such explain results (for a credit report, driving record, etc.) to clients or applicants, instruct users on entry into online applications, perform ad hoc data entry, build reports, perform basic account administration functions, make requests for additional items to support an investigation, distribute mail and faxes, and other functions as assigned
• Provide great customer service to ensure every contact feels they are important.
• Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in order to solve problems.
• Identify and send new sales leads (such as current client referrals) to a Business Development Manager.

Qualifications

Education:

• H.S. Diploma Required Associates Degree or Higher Preferred

Experience:

• Minimum 2 years Customer Service/Retail/Service OR 2 Years in Background Screening or other regulated industry
• Strong computer skills, including internet, Word, Excel, Outlook and PC Based applications.
• Excellent written and verbal communication skills in English including proper grammar.
• Typing at 30 WPM
• Listening Skills
• Strict Confidentiality Standards
• Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments.
• Demonstrated ability to provide a high level of quality customer service

Knowledge & Skill:

• Entry level for support roles with no or very little prior experience.
• Works on simple and repetitive routines in standardized work.
• Acquiring basic skills of basic routine operations, following step-by-step procedures requiring little or no previous experience.
• Daily supervision is required.
• Does not need to know about the organization in order

Scope of Impact:

• Works under direct supervision and follows standard procedures to accomplish assigned tasks.
• Follows step-by-step routines or has careful oversight by others.

Strategic Planning:

Decision making is very limited; duties are clearly defined, and methods and tasks are described in detail

• Receives close supervision.

Customer Focus:

• Responds to standard requests from internal or external customers.
• Has routine contacts with others, which consist of furnishing and obtaining basic facts and information.

What do we offer

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

HireRight, LLC is an Equal Opportunity EmployerMinorities / Females / Veterans / Disabilities

This job description in no way states or implies that these are the only duties to be performed by a team member’s occupying this position. Team members may be required to perform other related duties as assigned, to ensure workload coverage. Team members are required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. This job description does not constitute an employment agreement between the employer and team member and is subject to change by the employer as the organizational needs and requirements of the job change. This job description is subject to change at any time.