Customer Service Representative 1026

JD Young; Tulsa (OK); In loco; USD 32.000 - 45.000; Tempo pieno

Descrizione del lavoro

JD Young's Tulsa call center is seeking a Customer Service Representative (1026) to handle inbound service requests, order placements, and account inquiries. You will manage customer requests across phone, email, and voicemail to deliver accurate, dependable service.

Primary duties include processing requests with high accuracy, outbound follow-up, and interface with customer websites for call status. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.

Competenze

• High School diploma or equivalent required.
• Prior customer service experience preferred.
• Proficient in Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.

Mansioni

• Take inbound service and supply requests from customers and employees
• Input service and supply requests into computer for processing with a 99% accuracy rate
• Outbound calling to customers to respond to voice messages
• Interface daily with customer websites for call status
• Provide administrative support to the Service Support Supervisor
• Provide back up support for other administrative positions including dispatch
• Create and compile weekly, monthly and quarterly reports

Conoscenze

Customer service

Communication

MS Office

Excel

Formazione

High School diploma or equivalent

Business coursework

Strumenti

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative 1026

Regular Full-Time TULSA, OK, US

2 days ago Requisition ID: 1182

We are seeking a versatile and proactive Customer Service Representative to join our Tulsa call center team. In this role, you will be the primary point of contact for our customers, handling inbound service requests, order placements, and account inquiries. You will manage customer requests across phone, email, and voicemail, ensuring every customer receives excellent, accurate, and dependable service. We are a customer focused and driven organization.
PrimaryDuties and Responsibilities:

• Take inbound service and supply requests from customers and employees
• Input service and supply requests into computer for processing with a 99% accuracy rate
• Outbound calling to customers to respond to voice messages
• Interface daily with customer websites for call status
• Provide direct administrative support to the Service Support Supervisor
• Provide back up support for other administrative positions as required including dispatch
• Provide and create reports and spreadsheets as needed on a weekly, monthly and quarterly basis

Educationand Experience Requirements:

High Schoolgraduate or equivalent required. Some course work with an accredited University in business orrelated subject helpful. Past Customer service or related type role experience. Knowledge of application software, specifically MicrosoftOffice (primarily Word and Excel, latest versions), and Microsoft Outlook.Demonstrated human relations and communication skills through past workexperience. Demonstrated proficiency in written and oral communication skillsand works well under stress.

Eenvironmental Factors andWorking Conditions:

The physicalenvironment of this position is general office surrounded by approximately 5other employees in a call center setting. Interaction with co-workers andcustomers is required on a daily basis. This position typically requiressignificant visual effort (e.g. interface with computer and 10-key) andinvolves assignments requiring significant levels of concentration. Typicalhours of operation are 8:00 a.m. to 5:00 p.m., Monday through Friday.