Multi-Channel Customer Service & Order Specialist

Midwest PMS LLC; Englewood (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short Term Disability

Long Term Disability

Basic Life + AD&D Insurance

Profit Share Plan Eligibility

Paid Vacation and Sick Days

Paid Holidays

Competitive Pay

Job summary

Midwest PMS LLC in Englewood, Colorado, is seeking a Customer Service Representative to handle orders, answer inquiries, and coordinate with plant managers to ensure on-time delivery.

Ideal candidates will have 3+ years in customer service, strong data-entry skills, and a proactive, empathetic approach to client interactions. Salary range reflects annual compensation with full benefits and a standard daytime schedule.

Qualifications

• Three (3) or more years of experience in a Customer Service Representative or similar role.
• Proficient data entry into the company’s ordering system and MS Office.
• Proven ability to handle multiple tasks with accuracy and professionalism.

Responsibilities

• Deliver exceptional customer service via phone, email, and other channels.
• Answer inquiries promptly and professionally.
• Evaluate customer needs and coordinate appropriate resolutions.
• Recommend process improvements for order accuracy and service quality.
• Assist with product information, order placement, and delivery status.
• Enter orders accurately and efficiently across platforms.
• Follow up with customers to provide information and status.
• Uphold the company’s values of quality and service.

Skills

Phone etiquette

Data entry

Empathy

Independent worker

Multi-tasking

Prioritization

Adaptability

Professional decorum

Job description

Midwest PMS LLC in Englewood, Colorado, is seeking a Customer Service Representative to handle orders, answer inquiries, and coordinate with plant managers to ensure on-time delivery.

Ideal candidates will have 3+ years in customer service, strong data-entry skills, and a proactive, empathetic approach to client interactions. Salary range reflects annual compensation with full benefits and a standard daytime schedule.