Seasonal Multichannel Customer Service Specialist

Pro Resources Inc.; Plymouth (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Pro Resources Inc. in Plymouth, IN is seeking a Customer Service Representative to manage customer inquiries via phone, email, and social media, process orders, and maintain a strong online presence.

The role requires a friendly, organized individual who thrives in a fast-paced environment and is committed to exceptional service. Responsibilities include handling orders and payments, addressing billing concerns, and coordinating with the warehouse to expedite shipments.

Qualifications

• Must excel at customer service and always maintain an incredibly positive and professional demeanor.
• Ability to manage high volumes of inbound and outbound calls, customer queries, and concerns professionally and courteously.
• Exceptional written and verbal communication skills.
• Ability to maintain accurate records of customer interactions and transactions with strong attention to detail.
• Previous experience in customer service, sales, or related fields.
• Proficiency in navigating multiple online interfaces and systems.
• Ability to manage tasks in a time‑sensitive environment and adapt to changing priorities.
• Ability to multitask effectively, such as handling customer inquiries while updating records.
• Ability to learn, retain, and effectively use information about product lines and company knowledge base.
• Strong interpersonal skills and ability to build rapport with both onsite and remote supervisors and coworkers.
• Experience responding to social media comments and messages.
• Proactive in identifying recurring customer themes or complaints and escalating issues when necessary.

Responsibilities

• Process new customer orders, payments, order changes, returns, and exchanges, address billing concerns.
• Respond to customer questions, concerns, and complaints through telephone, social media, and email.
• Maintain strong knowledge of company products and services to provide prompt, courteous, and accurate responses.
• Draft original responses for unique or complex customer situations.
• Prioritize and resolve customer emails efficiently based on urgency and context.
• Monitor and engage with customer inquiries and interactions on company social media platforms.
• Assist in shipping out customer orders as needed.
• Collaborate with the warehouse to expedite orders, manage changes, and process returns/exchanges.
• Support order printing and expediting processes.
• Assist with processing online orders.

Skills

Customer service

Communication skills

Time management

Multitasking

Social media experience

Job description

Pro Resources Inc. in Plymouth, IN is seeking a Customer Service Representative to manage customer inquiries via phone, email, and social media, process orders, and maintain a strong online presence.

The role requires a friendly, organized individual who thrives in a fast-paced environment and is committed to exceptional service. Responsibilities include handling orders and payments, addressing billing concerns, and coordinating with the warehouse to expedite shipments.