Customer Service & Order Specialist (Profit Share)

Applied Control; Englewood (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Disability insurance

401k with employer match

Paid holidays

Paid time off

Job summary

Applied Control in Englewood, CO is seeking a Customer Service Specialist to manage the ordering process from entry to expediting and status updates. You will collaborate closely with Sales, Accounting, Operations and suppliers to ensure accurate, timely responses to customer requests.

The role offers hourly pay and potential profit sharing after six months, with benefits including health, dental, vision, 401k, and paid holidays.

Qualifications

• 1-2 years of experience with order entry, purchasing, and expediting preferred.
• Experience with an ERP system preferred.
• Aptitude to consistently execute standard operating procedures, delivering quality results.
• Thrives on providing and enhancing exceptional customer experiences.
• Eager to ask questions and understand the big picture strategies.
• Ability to communicate and collaborate with teammates across various departments to meet customer needs or resolve issues.
• Capable of managing multiple tasks and deadlines simultaneously.
• Beginning to intermediate skill level in Microsoft Outlook & other Office Suite tools.

Responsibilities

• Execute order administration and management including order entry, purchasing, date management, expediting, change orders, return authorizations, and documentation
• Support the Sales team in meeting customer needs and providing exceptional customer experiences
• Coordinate with the Sales team to deliver timely responses to customer requests including resolving order issues, providing status updates, and expediting as needed
• Collaborate with Order Administrator team to provide back-up support & assistance with workload and problem solving
• Collaborate with the Accounting team to resolve pricing and invoicing issues
• Communicate with the Operations team to ensure orders are completed and shipped out on-time and correctly
• Other duties as assigned in support of delivering exceptional customer experiences

Skills

Order entry

ERP experience

Customer service

Multi-tasking

Office suite

Communication

Team collaboration

Tools

ERP system

Job description

Applied Control in Englewood, CO is seeking a Customer Service Specialist to manage the ordering process from entry to expediting and status updates. You will collaborate closely with Sales, Accounting, Operations and suppliers to ensure accurate, timely responses to customer requests.

The role offers hourly pay and potential profit sharing after six months, with benefits including health, dental, vision, 401k, and paid holidays.