Customer Solutions Specialist I

Collectors Holdings, Inc.; Santa Ana, Northern (CA, KY); Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Shift differential pay

Job summary

Collectors Holdings, Inc. in Santa Ana, CA, is seeking a Customer Relations Specialist I to support PSA's Customer Relations team. You will resolve inquiries, provide accurate information, and work with Operations to find solutions.

Required: high school diploma or equivalent (college degree preferred), 2+ years in customer relations, strong communication, and problem-solving skills. Proficient with Google Workspace and Salesforce; on-site role with potential shift differential; U.S.

Qualifications

• High school diploma or equivalent; college degree preferred.
• At least 2+ years in customer relations.
• Excellent communication and listening skills.
• Empathetic, organized, and detail oriented.
• Proficient with Google Workspace and Salesforce.

Responsibilities

• Exercise discretion and sound judgment when engaging with customers and internal teams.
• Collaborate with Operations to resolve customer responses.
• Provide accurate information following department protocols.
• Clarify issues, determine causes, and explain best solutions.
• Maintain accounts by processing customer adjustments.
• Update department spreadsheet with incoming orders; escalate as needed.

Skills

Customer relations

Communication

Problem solving

Empathy

Google Workspace

Salesforce

Education

High school diploma or equivalent

College degree preferred

Tools

Salesforce

Google Workspace

Job description

Collectors Holdings, Inc. in Santa Ana, CA, is seeking a Customer Relations Specialist I to support PSA's Customer Relations team. You will resolve inquiries, provide accurate information, and work with Operations to find solutions.

Required: high school diploma or equivalent (college degree preferred), 2+ years in customer relations, strong communication, and problem-solving skills. Proficient with Google Workspace and Salesforce; on-site role with potential shift differential; U.S.