Multi-Channel Customer Care Specialist

Staccato 2011, LLC; Town of Texas, Northern (WI, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Staccato 2011, LLC in Wisconsin is seeking a CARE Specialist to field inbound contacts from customers across voice, chat, SMS and email in an active, fast-paced environment.

The ideal candidate has a high school diploma, 1+ years in a multi-channel contact center, and proficiency with CRM systems and Salesforce. You will coordinate with multiple departments to deliver outstanding service and first-call resolutions, while maintaining product knowledge.

Qualifications

• High school diploma or equivalent.
• 1+ years multi-channel contact center experience preferred.
• Sales experience is preferred.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and oral communication.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Salesforce/CRM experience preferred.
• Knowledge of firearms is a plus.
• Data entry and accurate order handling.

Responsibilities

• Field inbound contacts from customers through voice, chat, SMS and email in an active environment.
• Assist customers with inquiries with the goal of first call resolution for all interactions.
• Coordinate with multiple departments to provide the best customer experience possible.
• Maintain thorough knowledge of the Company's products, services, and systems.
• Deliver exceptional customer service and uphold a professional appearance and demeanor.

Skills

Multi-channel support

Sales experience

Customer service

CRM experience

Salesforce

Excel

Communication skills

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Salesforce

CRM software

Microsoft Excel

Outlook

Word

Job description

Staccato 2011, LLC in Wisconsin is seeking a CARE Specialist to field inbound contacts from customers across voice, chat, SMS and email in an active, fast-paced environment.

The ideal candidate has a high school diploma, 1+ years in a multi-channel contact center, and proficiency with CRM systems and Salesforce. You will coordinate with multiple departments to deliver outstanding service and first-call resolutions, while maintaining product knowledge.