Multi-Channel Customer Care Specialist

Virtual Staffing Solutions; West Point (GA); Remote; USD 36,000 - 48,000; Full time

Job summary

Virtual Staffing Solutions in West Point, Georgia, is seeking a customer service associate for a 1-3 year experience track. The role requires multi-channel support via phone, email, and chat, with focus on issue resolution and promoting sales.

You will navigate multiple systems, apply coaching feedback, and stay updated on promotions and processes. Responsibilities include handling inquiries, processing returns and orders, and providing first-call resolution to ensure customer satisfaction, all

Qualifications

• At least 6 months of experience in customer service (retail preferred).
• Excellent written and spoken communication.
• Ability to manage multi-channel interactions (phone, email, chat).

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues related to orders, returns, exchanges, shipping, billing, and promotions.
• Provide first-call resolution and ensure customer satisfaction.
• Promote sales by suggesting products and securing orders.
• Use multiple systems, tools, and resources to assist customers effectively.
• Go beyond standard procedures to resolve complex customer concerns.
• Stay updated on company promotions, processes, and system changes.
• Apply feedback and coaching to improve performance and skills.

Skills

Communication skills

Multichannel support

Sales promotion

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Virtual Staffing Solutions in West Point, Georgia, is seeking a customer service associate for a 1-3 year experience track. The role requires multi-channel support via phone, email, and chat, with focus on issue resolution and promoting sales.

You will navigate multiple systems, apply coaching feedback, and stay updated on promotions and processes. Responsibilities include handling inquiries, processing returns and orders, and providing first-call resolution to ensure customer satisfaction, all