Customer Experience Associate — Fast-Paced Support

Stord-Warehous; Hebron Estates (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Stord, The Consumer Experience Company, is hiring a Customer Support Specialist to respond to client inquiries and resolve issues across multiple channels, including Salesforce, email, and Slack. You will document cases in Salesforce, follow SOPs, escalate when needed, and collaborate with internal teams to ensure timely and accurate resolutions.

A minimum of two years in a client-facing role is required. Join a fast-paced environment and help Stord deliver exceptional consumer experiences as

Qualifications

• 2 years in customer support, client experience, or a related field.
• Experience in a fast-paced, client-facing, or supply chain environment preferred.
• Familiarity with CRM or ticketing systems preferred.
• Comfortable working across multiple tools and systems.

Responsibilities

• Respond to client inquiries across Salesforce, email, Slack within SLAs.
• Manage cases from intake to resolution and document in Salesforce.
• Follow SOPs and ensure accurate, detailed case updates.
• Collaborate with internal teams to resolve issues.
• Develop knowledge and improve problem-solving for complex cases.

Skills

Customer support

CRM systems

Multi-tool proficiency

Fast-paced environment

Tools

Salesforce

Slack

Job description

Stord, The Consumer Experience Company, is hiring a Customer Support Specialist to respond to client inquiries and resolve issues across multiple channels, including Salesforce, email, and Slack. You will document cases in Salesforce, follow SOPs, escalate when needed, and collaborate with internal teams to ensure timely and accurate resolutions.

A minimum of two years in a client-facing role is required. Join a fast-paced environment and help Stord deliver exceptional consumer experiences as