Multi-Channel Customer Care Specialist - Paid Training

Alta Resources; Neenah, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job paid training

Product discounts

Incentives & freebies

401(k) and insurance

Education assistance

Job summary

Alta Resources in Neenah, WI is seeking a Multi-Channel Customer Service Representative to deliver exceptional service across phone, email, chat and social media. You will handle inquiries, resolve issues, and provide product information with a consultative approach.

The role offers paid training, opportunities to grow with the team, and benefits for full-time staff, including PTO, insurance, and a 401(k). Strong communication and a customer-centric mindset are essential.

Qualifications

• Experience in customer-facing roles preferred.
• Strong verbal and written communication skills.
• Ability to multitask across channels (phone, email, chat, social).
• Empathy, problem solving and a positive attitude.

Responsibilities

• Address customer needs via social media, chat, email or phone.
• Facilitate issue resolution and provide product information.
• Assist in data entry, surveys and order validation.
• Build relationships with clients and customers to foster retention.

Skills

Customer service

Communication

Social media

Data entry

Job description

Alta Resources in Neenah, WI is seeking a Multi-Channel Customer Service Representative to deliver exceptional service across phone, email, chat and social media. You will handle inquiries, resolve issues, and provide product information with a consultative approach.

The role offers paid training, opportunities to grow with the team, and benefits for full-time staff, including PTO, insurance, and a 401(k). Strong communication and a customer-centric mindset are essential.