Multi-Center Storage Operations Manager

PODS Enterprises, LLC; New Orleans (LA); On-site; USD 75,000 - 85,000; Full time

Job summary

PODS Enterprises, LLC in New Orleans, LA seeks an experienced Operations Manager to oversee daily operations of two or more storage centers within a designated territory. You will direct store teams, manage routing, and ensure safety and compliance with OSHA/DOT standards.

Responsibilities include optimizing driver assignments, maintaining equipment, meeting customer expectations, and reporting performance metrics to leadership. Competitive compensation and benefits provided.

Responsibilities

• Recruit, interview, hire, train, identify and retain top talent.
• Provide daily coaching and hands-on/ride-along training for associates.
• Support PODS core values: Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork.
• Effectively administer PODS performance management process.
• Report employee issues to Territory Manager and Regional HRBP; maintain communication with HR for personnel management, accident reports, disciplinary documentation, and evaluations.
• Provide regular communication to team including goals, results, opportunities for improvement, and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.
• Manage customer experience to meet PODS CSAT and DSAT goals; resolve issues and refine processes.
• Ensure associates meet brand standards and customer interaction requirements.

Job description

PODS Enterprises, LLC in New Orleans, LA seeks an experienced Operations Manager to oversee daily operations of two or more storage centers within a designated territory. You will direct store teams, manage routing, and ensure safety and compliance with OSHA/DOT standards.

Responsibilities include optimizing driver assignments, maintaining equipment, meeting customer expectations, and reporting performance metrics to leadership. Competitive compensation and benefits provided.