Market Manager II

PODS Enterprises, LLC; New Orleans (LA); Presencial; USD 75.000 - 85.000; Jornada completa

Descripción de la vacante

PODS Enterprises, LLC in New Orleans, LA seeks an experienced Operations Manager to oversee daily operations of two or more storage centers within a designated territory. You will direct store teams, manage routing, and ensure safety and compliance with OSHA/DOT standards.

Responsibilities include optimizing driver assignments, maintaining equipment, meeting customer expectations, and reporting performance metrics to leadership. Competitive compensation and benefits provided.

Responsabilidades

• Recruit, interview, hire, train, identify and retain top talent.
• Provide daily coaching and hands-on/ride-along training for associates.
• Support PODS core values: Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork.
• Effectively administer PODS performance management process.
• Report employee issues to Territory Manager and Regional HRBP; maintain communication with HR for personnel management, accident reports, disciplinary documentation, and evaluations.
• Provide regular communication to team including goals, results, opportunities for improvement, and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.
• Manage customer experience to meet PODS CSAT and DSAT goals; resolve issues and refine processes.
• Ensure associates meet brand standards and customer interaction requirements.

Descripción del empleo

Responsible for the daily operations of two or more storage centers within a designated territory. Responsibilities include but are not limited to, directing day-to-day storage centers and associates, meeting customers’ expectations, managing the daily routing and driver assignments. Requirements also include maintaining all OSHA, DOT and preventative maintenance programs for the storage center and driver equipment.

Compensation Range: $75,000-$85,000

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leading Associates

• Recruit, interview, hire, train, identify and retain top talent
• Provide daily support to include coaching and hands-on/ride-along training for associates.
• Support a culture aligned with PODS core values (Integrity, Delighting Customers, Engagement, Accountability, Support Through Teamwork).
• Effectively administer PODS performance management process.
• Responsible for reporting employee issues to Territory Manager and Regional HRBP in a timely manner; Maintain ongoing communication with Human Resources for all personnel management assistance, accident reports, disciplinary documentation, employee evaluations and personnel reporting.
• Provide regular communication to team members including goals, business results, opportunities for improvement and key focus areas.
• Ensure daily pre-shift meetings are conducted at each Storage Center.

Customers

• Manage customer experience to meet or exceed PODS CSAT and DSAT goals. This will include following up and resolving any identified issues, direct customer contact, refining operational processes and implementing remedial training
• Ensure all associates are meeting expectations for brand standards (i.e. uniforms, containers, equipment) and customer interactions (i.e. prior customer notification, demonstration of equipment, container capabilities, delivery site evaluations, customer feedback solicitation).

Operational Excellence

• Responsible for managing all corporate owned assets within territory (trucks, forklifts, floor sweepers, containers etc.)
• Manage daily routing and ETA/JPH performance for associates. Communicate any scheduling/operational delays to Sales and Serve Center.
• Determine daily needs based on routing of full productive days and assign work shifts based on the business needs and available HOS
• Coordinate repairs as assigned by Territory Manager. If damage occurs at a customer site, ensure all paperwork and payment packets are returned from the field, coordinate access to customer containers stored in the storage center.
• Ensure accurate and timely completion of daily driver checklist/DDC, forklift inspection logs, and driver log books.
• Responsible