Multi-Branch Member Experience Specialist

Metro Credit Union; Medford (MA); On-site; USD 36,000 - 44,000; Full time

Job summary

Metro Credit Union is seeking a Regional Member Specialist to deliver a consistent member experience across multiple branches in the Medford, MA area. You will support branch operations, assist members in person and digitally, and help connect members with suitable products and lending solutions.

The role emphasizes relationship-building, service excellence, and the ability to travel between branch locations while maintaining accuracy and compliance with regulatory standards.

Qualifications

• Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
• Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
• Ability to handle financial transactions accurately and maintain attention to detail.

Responsibilities

• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations that uncover needs and connect to the right products and services.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital service channels.
• Handle complex member questions and escalations with professionalism and urgency.
• Complete consumer loan interviews and assist members throughout the application process.
• Partner with Retail colleagues to support branch growth and member retention.

Skills

Relationship building

Customer service

Communication

Attention to detail

Problem solving

Education

High school diploma

Job description

Metro Credit Union is seeking a Regional Member Specialist to deliver a consistent member experience across multiple branches in the Medford, MA area. You will support branch operations, assist members in person and digitally, and help connect members with suitable products and lending solutions.

The role emphasizes relationship-building, service excellence, and the ability to travel between branch locations while maintaining accuracy and compliance with regulatory standards.