Multi-Branch Member Specialist: Growth & Impact

Metro Credit Union; Plymouth (MA); Sur place; USD 36 000 - 44 000; Plein temps

Avantages offerts par ce poste

Competitive benefits package

On-site training in Chelsea, MA

Résumé du poste

Metro Credit Union in Plymouth, MA is seeking a Regional Member Specialist to deliver exceptional member experiences across multiple branch locations. You’ll support branch operations, open accounts, assist with consumer transactions, and connect members with the right products and services while upholding compliance and risk standards.

You’ll travel between branches, engage with diverse communities, and contribute to growth and loyalty through high-quality service, accurate processing, and

Qualifications

• High school diploma or equivalent.
• Experience in retail banking, financial services, or customer-facing roles.
• Ability to build relationships, identify needs, and deliver exceptional service.
• Strong attention to detail and accurate cash handling.
• Excellent communication and interpersonal skills.
• Willingness to travel between Metro branch locations and work Saturdays.

Responsabilités

• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations to connect individuals to products, services, and lending solutions.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital channels.
• Handle complex member questions and escalations with professionalism and urgency.
• Complete consumer loan interviews and assist members through the application process.
• Partner with Retail colleagues to support branch growth, referrals, and retention goals.
• Maintain compliance with regulatory, security, and risk-management requirements.

Connaissances

Retail banking experience

Customer service

Communication

Attention to detail

Interpersonal skills

Travel between branches

Saturdays hours

Formation

High school diploma or equivalent

Description du poste

Metro Credit Union in Plymouth, MA is seeking a Regional Member Specialist to deliver exceptional member experiences across multiple branch locations. You’ll support branch operations, open accounts, assist with consumer transactions, and connect members with the right products and services while upholding compliance and risk standards.

You’ll travel between branches, engage with diverse communities, and contribute to growth and loyalty through high-quality service, accurate processing, and