Multi-Branch Member Experience Specialist

Metro Credit Union; Georgia; Sur place; USD 33 000 - 42 000; Plein temps

Résumé du poste

Metro Credit Union in Chelsea, MA, is seeking a Regional Member Specialist to support multiple branch locations with a consistent, high-quality member experience. You will guide members through everyday banking, process consumer loans, and help connect customers to the right products and services.

This fully onsite role requires travel between Metro branches, Saturday hours, and a proactive, detail-oriented approach to regulatory compliance and service excellence.

Qualifications

• High school diploma or equivalent.
• Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
• Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
• Ability to handle financial transactions accurately and maintain attention to detail.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to travel between Metro branch locations as needed.
• Ability to work branch operating hours, including Saturdays.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

Responsabilités

• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital service channels.
• Handle complex member questions and escalations with professionalism, ownership, and urgency.
• Complete consumer loan interviews and assist members throughout the application process.
• Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals.
• Maintain compliance with all regulatory, security, operational, and risk-management requirements.

Connaissances

Customer service

Relationship building

Communication

Problem solving

Interpersonal skills

Travel flexibility

Formation

High school diploma

Description du poste

Metro Credit Union in Chelsea, MA, is seeking a Regional Member Specialist to support multiple branch locations with a consistent, high-quality member experience. You will guide members through everyday banking, process consumer loans, and help connect customers to the right products and services.

This fully onsite role requires travel between Metro branches, Saturday hours, and a proactive, detail-oriented approach to regulatory compliance and service excellence.