Regional Member Experience Specialist

Metro Credit Union; Burlington (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist to deliver high-quality member experiences across multiple branch locations in Burlington and surrounding communities. You will support tellers and member service, handle transactions, open/close accounts, and assist with lending processes while traveling between branches.

The role emphasizes relationship-building, problem-solving, and regulatory compliance, with onsite responsibilities and weekend hours.

Qualifications

• Experience in retail banking, financial services, retail sales, hospitality, customer service, or a related member-facing environment.
• Demonstrated ability to build relationships, identify needs, and deliver exceptional service.
• Ability to handle financial transactions accurately and maintain attention to detail.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to travel between Metro branch locations as needed.
• Ability to work branch operating hours, including Saturdays.
• Highly motivated self-starter with a growth and results-driven mindset, exceptional energy, and a constant drive to achieve more, improve outcomes, and impact the business.

Responsibilities

• Guide members through everyday banking needs, account opening, financial transactions, and service solutions.
• Conduct member conversations that uncover needs and help connect individuals to the right products, services, and lending solutions.
• Support multiple branches with teller, member service, opening, closing, and operational responsibilities.
• Assist members through in-person, phone, and digital service channels.
• Handle complex member questions and escalations with professionalism, ownership, and urgency.
• Complete consumer loan interviews and assist members throughout the application process.
• Partner with Retail colleagues to contribute to branch growth, referral activity, and member retention goals.
• Maintain compliance with all regulatory, security, operational, and risk-management requirements.

Skills

Retail banking

Customer service

Relationship building

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Weekend hours

Travel between branches

Growth mindset

Education

High school diploma or equivalent

Job description

Metro Credit Union in Massachusetts is seeking a Regional Member Specialist to deliver high-quality member experiences across multiple branch locations in Burlington and surrounding communities. You will support tellers and member service, handle transactions, open/close accounts, and assist with lending processes while traveling between branches.

The role emphasizes relationship-building, problem-solving, and regulatory compliance, with onsite responsibilities and weekend hours.